At a Glance
- Tasks: Drive strategic execution and operational excellence while supporting the Global Managing Director.
- Company: Join a diverse and inclusive team at Publicis Production.
- Benefits: Competitive salary, flexible working, and a commitment to diversity.
- Other info: Empower your career in a dynamic, fast-paced environment.
- Why this job: Be a key player in shaping product strategy and client success.
- Qualifications: 7-10+ years in strategy or operations with strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
The Chief of Staff (Product Strategy & GTM) is a senior strategic and operational partner to the Global Managing Director of Product Strategy and Client Success, responsible for maximising the effectiveness, focus, and execution capability of the Product Strategy and Client Success organisation. Acting as a force multiplier, this role operates at the intersection of strategy, operations, and execution—ensuring that priorities are clearly defined, decisions are translated into action, and cross-functional initiatives move forward with pace and clarity. It owns operational coherence, escalations, and executions across the product enablement organisation. In addition to driving operational excellence, the Chief of Staff is expected to act as a strategic advisor to the MD on the matters of Product Strategy and Client Success — capable of independently building client-ready materials, supporting strategic accounts, and stepping in to stabilise or accelerate accounts at risk.
Responsibilities:
- Strategic Execution & Client Support (30 – 40%)
- Act as a trusted partner to the Global Managing Director, supporting prioritisation, planning, and decision-making.
- Translate strategic priorities into clear execution plans with ownership and follow-through.
- Act as a proxy on product strategy and client success topics when needed.
- Independently develop high-quality client materials (presentations, proposals, narratives).
- Step into strategic accounts to unblock issues and drive progress.
- Operations & Execution
- Drive delivery of critical cross-functional initiatives across Presales, Product Success, Program Management, and Client Implementation.
- Establish and run effective operating rhythms (governance, planning, execution tracking).
- Operationalise key workflows, including Presales to Product Success handover and ways of working within the team.
- Identify and resolve risks, blockers, and organisational friction.
- Account Oversight
- Maintain a clear view of all accounts, including implementation progress, risks, and overall health.
- Establish consistent tracking of delivery across accounts.
- Proactively flag and help resolve issues impacting delivery.
- Step in to stabilise or accelerate accounts at risk.
- Team Culture, Enablement & Communication
- Support development of team narrative, ways of working, and key materials.
- Ensure consistency and quality of internal and client-facing outputs.
- Improve knowledge sharing, templates, and documentation.
- Resources Management
- Drive resource planning and workforce allocation across projects and accounts, in coordination with team leads.
- Support budget and resource investment decisions.
Key skills:
- 7–10+ years of experience in Chief of Staff, Strategy, Operations, Consulting, or similar roles in a fast-paced, product-led or technology environment.
- Strong understanding of product, platform, and technology delivery in complex, cross-functional settings.
- Ability to operate across strategy, execution, and client-facing work.
- Proven experience developing high-quality client presentations and materials independently.
- Strong problem-solving skills, with the ability to synthesise complex information into clear, actionable insights.
- Execution-focused, with a track record of driving outcomes in fast-moving, ambiguous environments.
- Excellent communication skills, with confidence engaging senior stakeholders.
- High emotional intelligence, sound judgment, and ability to operate with discretion.
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Chief of Staff in London employer: Publicis Groupe UK
At Publicis Production, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the Chief of Staff, you will have the opportunity to work closely with senior leadership in a fast-paced environment, driving strategic initiatives while benefiting from robust professional development opportunities. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute their unique perspectives, making this an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Chief of Staff in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Chief of Staff role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. Be ready to share specific examples of how you've driven strategic execution and operational excellence in past roles. This will show potential employers that you can hit the ground running.
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values, especially those that prioritise diversity and inclusion. Tailor your approach to highlight how your experience can contribute to their culture and goals.
✨Tip Number 4
Use our website to find and apply for roles directly. It’s a great way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace Chief of Staff in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in strategy, operations, and client success. We want to see how your background aligns with the Chief of Staff role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves engaging with senior stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of high-quality client materials you've developed.
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle complex challenges head-on. In your application, share specific instances where you’ve identified risks or blockers and how you resolved them. This will show us your execution-focused mindset!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Publicis Groupe UK
✨Know Your Strategy Inside Out
Before the interview, dive deep into the company's product strategy and client success initiatives. Understand their current challenges and how the Chief of Staff role can address them. This will help you speak confidently about how you can contribute to their goals.
✨Prepare High-Quality Client Materials
Since you'll be expected to develop client-ready materials, practice creating presentations or proposals that are clear and impactful. Bring examples to the interview that showcase your ability to synthesise complex information into actionable insights.
✨Demonstrate Cross-Functional Collaboration
Be ready to discuss your experience in driving cross-functional initiatives. Share specific examples where you've successfully navigated different teams to achieve a common goal, highlighting your operational excellence and problem-solving skills.
✨Showcase Your Emotional Intelligence
As a Chief of Staff, engaging with senior stakeholders is key. Prepare to discuss how you've used emotional intelligence in past roles to build relationships, manage conflicts, and make sound judgments. This will show your ability to operate with discretion and foster a positive team culture.
