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- Tasks: Lead experience design to create engaging customer journeys and impactful solutions.
- Company: Join Digitas UK, a leader in marketing innovation and positive impact.
- Benefits: Enjoy hybrid working, reflection days, and family-friendly policies.
- Why this job: Be part of a creative team making real-world connections and driving client success.
- Qualifications: Experience in customer journey mapping and excellent communication skills required.
- Other info: Work anywhere for up to 6 weeks a year with our Work Your World programme.
The predicted salary is between 43200 - 72000 £ per year.
BRAND: Digitas UK
Job Function: Creative
Location: London, United Kingdom
Experience Level: Intermediate
Workplace Type: Hybrid
Company description
At Digitas, we harness the power of connection to make positive impact everyday. We have a relentless focus on creating connections to help our clients\’ businesses grow, connecting diverse people, ideas and expertise in innovative and exciting ways.
We are making positive impact with our amazing clients, through our capabilities in Consulting, Products & Platforms, Customer Engagement and Digital Media.
Part of Publicis Groupe, and a Leader in Gartner\’s Magic Quadrant for Global Marketing Agencies, we\’re proud to work with some of the world\’s leading brands.
Digitas. Experience the power of connection.
Our Commitment
Digitas is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
Overview
We\’re hiring for a Lead Product Designer! You will play a crucial role in driving exceptional experience solutions that impact our clients\’ business and customers positively. You\’ll be responsible for collaborating within a highly driven team to solve real customer problems, produce flawless designs, and champion Experience Design thinking to support our long-term client partnerships. If this interests you, please keep reading below for more information
Responsibilities
What you\’ll be doing:
- Lead experience and product design across integrated campaigns, shaping journeys that drive clarity, engagement, and measurable performance.
- Map and design end-to-end customer journeys – from awareness to conversion and re-engagement – ensuring clear entry points, no dead ends, and always a next best action.
- Champion customer value at every touchpoint, interrogating ideas to make sure they genuinely solve something for the user and balance brand ambition with real needs
- Translate business and creative briefs into actionable CX strategy, joining up content, tools, landing pages, and product experiences into a connected ecosystem.
- Collaborate closely with strategy, creative, and tech teams to bring brand platforms to life through insight-led, user-focused journeys.
- Represent Experience at a senior level, simplifying complexity, influencing decision-making, and ensuring quality across workstreams, from landing pages to full-funnel journeys.
Qualifications
Skills we\’re looking for:
- Experience in mapping customer journeys with product design
- Commercial mindset, adept in supporting new business efforts.
- Excellent communicator and storyteller, both verbally and in writing.
- Experience in presenting work to wide-ranging stakeholders.
- Proven research and validation experience to inform solutions.
- Ability to create and maintain design systems, with a focus on inclusive design and accessibility.
Additional information
Digitas has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer;
• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS – Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity. Adoption, Surrogacy and Shared Parental Leave.
• HYBRID WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday.
• AGENCY DISCOUNTS , onsite gym, and discount in our Publicis-Owned Pub – \”The Pregnant Man\”
Full details of our benefits will be shared when you join us!
Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week.
We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process.
Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG\’s (Employee Action Groups).
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Lead Experience Designer employer: Publicis Groupe UK
Contact Detail:
Publicis Groupe UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Experience Designer
✨Tip Number 1
Familiarise yourself with the latest trends in experience design and customer journey mapping. Being able to discuss current methodologies and tools during your interview will show that you're not only knowledgeable but also passionate about the field.
✨Tip Number 2
Prepare a portfolio that showcases your best work in experience design. Highlight projects where you successfully mapped customer journeys and collaborated with cross-functional teams, as this aligns closely with what Digitas is looking for.
✨Tip Number 3
Network with professionals in the industry, especially those who work at Digitas or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
During interviews, be ready to discuss how you've championed customer value in your previous roles. Use specific examples to illustrate how your designs have positively impacted user experiences and business outcomes.
We think you need these skills to ace Lead Experience Designer
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities and qualifications for the Lead Experience Designer position at Digitas UK. Tailor your application to highlight how your skills and experiences align with their needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly showcases your experience in mapping customer journeys, product design, and collaboration with cross-functional teams. Use specific examples that demonstrate your impact in previous roles.
Write a Tailored Cover Letter: In your cover letter, express your passion for experience design and how you can contribute to Digitas' mission of creating positive connections. Mention specific projects or achievements that relate to the job description.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including a brief section in your application that highlights your storytelling abilities. You might want to mention any presentations you've delivered to stakeholders or how you've simplified complex ideas in past projects.
How to prepare for a job interview at Publicis Groupe UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Lead Experience Designer. Familiarise yourself with customer journey mapping and how it impacts user experience, as this will be a key focus during your interview.
✨Showcase Your Portfolio
Prepare to present your previous work that demonstrates your experience in product design and customer journey mapping. Highlight projects where you successfully solved user problems and improved engagement.
✨Communicate Clearly
As an excellent communicator, practice articulating your design decisions and thought processes. Be ready to explain how you balance brand ambitions with user needs, as this is crucial for the role.
✨Prepare for Collaboration Questions
Expect questions about how you collaborate with cross-functional teams. Think of examples where you've worked closely with strategy, creative, and tech teams to deliver successful projects, as teamwork is essential at Digitas.
