Global Account Manager

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever-complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. Yes, ROI is about delivering Return on Investment; but it's also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth.

The Global Account Manager will be working to deliver best-in-class media services for a globally renowned FMCG brand. Essity is a leading global FMCG company, specialising in hygiene and health, with its headquarters in Stockholm, Sweden. The company develops, manufactures, and sells products and solutions within hygiene and health.

This role requires an ambitious self-starter who is looking to thrive within a dynamic and integrated global account team. The Global Account Manager plays an integral role within the Essity Global Account team, supporting the day-to-day delivery and operation of best-in-class media services to the Essity global headquarters across its portfolio of brands and markets.

You will own the relationship with local agency teams and client team, ensuring the smooth delivery of multiple operational projects and co-ordinate ongoing global team outputs. This role is fast-paced, and we are looking for a self-starter with strong project management skills, an interest in data and analytics, and a positive and energetic attitude.

The right candidate will be able to work closely to various teams and stakeholders giving them the opportunity to learn across agency functions and be part of multiple exciting projects. This will ultimately help define their career path within the agency group.

Responsibilities:

• Serve as a main point of contact for day-to-day operations, addressing account queries, providing troubleshooting solutions for local markets, and managing client requests efficiently.
• Lead and contribute to weekly internal and client-facing status calls, coordinating updates from various teams to ensure smooth communication and project progression.
• Assist in creating client-facing presentations and internal templates to effectively communicate strategies, plans, and updates.
• Manage upwards to ensure your team are aware of key workstreams, updates or challenges.
• Collaborate with the Business Director, Strategic Director in the global strategy guidelines, contributing to strategic development and execution.
• Key point of contact for local agency teams across markets, supported by the Global Account Director.
• Work with local market teams to share relevant information and ensure understanding & adoption of global strategies.
• Ensure market calls run smoothly and collate and distribute feedback and media plans.
• Support Global Account Director in ensuring local markets are following the Global strategy and executing best in class plans at a local level.
• Support junior team members in reviewing and auditing media plans, ensuring accuracy in spending, data, and campaign naming.
• Ability to understand a media plan and be the conduit between local teams and global clients.
• Oversee the tracking and aggregation of data across for analysis (media plans).
• Oversee competitive reporting for assigned categories.
• Managing finance queries and reconciliation reporting.

Qualifications:

• An experienced Senior Account Executive looking to make the leap to an Account Manager.
• Knowledgeable in all media channels, with at least 2-3 years of experience within a media agency working on either local or global clients.
• Able to multi-task and prioritise, with exceptional organisational skills.
• A confident and adaptable communicator and solutions-oriented.
• Able to assess the value of individual tasks and manage priorities, taking into account the bigger picture beyond any one task.
• Able to identify when to escape potential issues before they become a problem.
• Exceptional attention to detail.
• Strong written and oral skills - able to come across clearly and succinctly in email or over the phone.
• Strong analytical skills and able to understand and interpret data; to identify trends, opportunities and make strategic arguments.
• Experience in managing other people/local markets.
• Strong knowledge of Excel and PowerPoint.

Additional information:

Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans, we also offer:

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS - 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES - We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF - You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS - This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full-time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process.