Digital Operations Director

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever-complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. Yes, ROI is about delivering Return on Investment; but it's also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire Growth. Top-line growth for our clients' businesses, growth for our people and growth for our culture.

Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver Insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes. It means we deliver more creative media solutions that bring together best-in-class strategy, planning and the power of Publicis Groupe to ensure distinct and more personal brand experiences for our clients.

At Zenith, we ultimately seek out a more meaningful kind of ROI. Our unique way of thinking inspires growth for some of the world's leading brands, including Coty, Electrolux, Essity, Lactalis, Luxottica, Nestlé, Nomad Foods, Reckitt, TikTok and Verizon.

Reckitt is a world leading consumer health & hygiene organisation and includes some iconic household name brands across its portfolio, including Durex, Finish, Strepsils, Dettol, Vanish, Enfamil, Nurofen and Gaviscon. Since 2010, Zenith has been one of Reckitt's global media agencies of record. Globally our assignment covers a bespoke digital buying and activation partnership, advanced digital consultancy, including advanced media technology, ad operations, and multiple industry first initiatives aimed at delivering on the client's 2026 vision and beyond.

The Reckitt client team consists of 2 key units. Our tight knit Central team based in London is responsible for client partnership success and overall program delivery comprises of a business team, digital, operations and platform channel experts. This central team is supported by 50+ channel and activation specialists based in India & Latam delivery centres responsible for campaign activation and performance. The central team and delivery centres collaborate closely and the Global Operations Director is a pivotal role ensuring the completed ecosystem operates seamlessly and at maximum efficiency.

The Digital Operations Director, as a key member of the team, will work closely with the Digital Hub Lead and Global Business Director and be responsible for ensuring delivery of seamless digital operations on day-to-day activities for 30+ markets across Europe, the Americas and Asia Pacific as well as working on key strategic projects. You will be the key contact with global Reckitt clients, external partners and colleagues across Publicis Groupe, locally and globally.

Responsibilities include:

• Create and govern processes, operational playbooks and daily operations based on Global Operating Model.
• Ensure seamless delivery across all campaigns managed by central teams in London and delivery hubs based in India and Latam.
• Ensure operational excellence and consistency in processes across delivery hubs in London, India & Latam.
• Adopt AI and automation to accelerate delivery and ensure efficiency.
• Own operations and process deployment across Central team and delivery hubs.
• Oversee weekly, monthly and quarterly connects with client leads, channel teams & delivery teams to ensure operations compliance and discuss campaign status.
• Deliver on key operational and efficiency metrics.
• Work with internal stakeholders and global clients to create a seamless operating ecosystem.
• Work with the internal and external Finance PoC's to ensure seamless Finance operations and timely media reconciliation and billing across markets.
• Be the key lead for overseeing, onboarding and ensuring utilization for workflow management and other Media tools.

Qualifications:

• Prior experience of working within a global/regional setup.
• Fair understanding of Media and Digital including Search, Social, Programmatic, Retail Media and new age media avenues.
• Proven experience managing multiple stakeholders.
• Experience in account management; global client responsibilities are valued.
• Proven record to create, deliver and ensure governance of global digital operations and ways of working.
• Experience in leveraging AI and Automation to accelerate operations.
• Strong communication skills - both written and oral skills.
• Dynamic and strong headed with the ability to challenge status quo.
• Willingness to learn, take up new initiatives and excel in unstructured situations.

Zenith International has fantastic benefits on offer to all of our employees, including opportunities for flexible working, additional paid leave for well-being, and family-friendly policies.