At a Glance
- Tasks: Lead strategic initiatives and drive operational excellence in a dynamic environment.
- Company: Join a forward-thinking tech company committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Inclusive culture that values diverse perspectives and empowers all employees.
- Why this job: Be a key player in shaping product strategy and client success.
- Qualifications: 7-10+ years in strategy or operations with strong communication skills.
The predicted salary is between 80000 - 120000 £ per year.
Overview
The Chief of Staff (Product Strategy & GTM) is a senior strategic and operational partner to the Global Managing Director of Product Strategy and Client Success, responsible for maximising the effectiveness, focus, and execution capability of the Product Strategy and Client Success organisation. Acting as a force multiplier, this role operates at the intersection of strategy, operations, and execution—ensuring that priorities are clearly defined, decisions are translated into action, and cross-functional initiatives move forward with pace and clarity. It owns operational coherence, escalations and executions across the product enablement organisation. In addition to driving operational excellence, the Chief of Staff is expected to act as a strategic advisor to the MD on the matters of Product Strategy and Client Success—capable of independently building client-ready materials, supporting strategic accounts, and stepping in to stabilise or accelerate accounts at risk. The Chief of Staff also manages the programme management discipline.
Responsibilities
- Strategic Execution & Client Support (30 – 40%)
- Act as a trusted partner to the Global Managing Director, supporting prioritisation, planning, and decision-making.
- Translate strategic priorities into clear execution plans with ownership and follow-through.
- Act as a proxy on product strategy and client success topics when needed.
- Independently develop high-quality client materials (presentations, proposals, narratives).
- Step into strategic accounts to unblock issues and drive progress.
- Operations & Execution
- Drive delivery of critical cross-functional initiatives across Presales, Product Success, Program Management, and Client Implementation.
- Establish and run effective operating rhythms (governance, planning, execution tracking).
- Operationalise key workflows, including Presales to Product Success handover and ways of working within the team.
- Identify and resolve risks, blockers, and organisational friction.
- Account Oversight
- Maintain a clear view of all accounts, including implementation progress, risks, and overall health.
- Establish consistent tracking of delivery across accounts.
- Proactively flag and help resolve issues impacting delivery.
- Step in to stabilise or accelerate accounts at risk.
- Team Culture, Enablement & Communication
- Support development of team narrative, ways of working, and key materials.
- Ensure consistency and quality of internal and client-facing outputs.
- Improve knowledge sharing, templates, and documentation.
- Resources Management
- Drive resource planning and workforce allocation across projects and accounts, in coordination with team leads.
- Support budget and resource investment decisions.
Key skills
- 7–10+ years of experience in Chief of Staff, Strategy, Operations, Consulting, or similar roles in a fast-paced, product-led or technology environment.
- Strong understanding of product, platform, and technology delivery in complex, cross-functional settings.
- Ability to operate across strategy, execution, and client-facing work.
- Proven experience developing high-quality client presentations and materials independently.
- Strong problem-solving skills, with the ability to synthesise complex information into clear, actionable insights.
- Execution-focused, with a track record of driving outcomes in fast-moving, ambiguous environments.
- Excellent communication skills, with confidence engaging senior stakeholders.
- High emotional intelligence, sound judgment, and ability to operate with discretion.
Additional Information
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Chief of Staff employer: Publicis Groupe UK
At Publicis Production, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As the Chief of Staff, you will have the opportunity to work closely with senior leadership in a fast-paced environment, driving strategic initiatives while benefiting from robust professional development opportunities. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to contribute their unique perspectives, making this an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Chief of Staff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Chief of Staff role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. You want to showcase your experience in strategy and operations clearly and compellingly. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 3
Research the company thoroughly before any interview. Understand their product strategy and client success initiatives. This will not only help you tailor your responses but also show that you're genuinely interested in the role and the company.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your interest in the position and reflecting on a key discussion point can keep you top of mind. Plus, it shows your professionalism and enthusiasm.
We think you need these skills to ace Chief of Staff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in strategy, operations, and client success. We want to see how your background aligns with the Chief of Staff role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves engaging with senior stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application materials, and consider including examples of high-quality client presentations you've developed.
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle complex challenges head-on. In your application, share specific instances where you’ve identified risks or blockers and successfully resolved them. This will show us your proactive approach to operational excellence.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Publicis Groupe UK
✨Know Your Strategy Inside Out
Before the interview, dive deep into the company's product strategy and client success initiatives. Understand their current challenges and how the Chief of Staff role can address them. This will not only show your genuine interest but also allow you to speak confidently about how you can contribute.
✨Prepare High-Quality Client Materials
Since the role involves developing client-ready materials, practice creating presentations or proposals that align with the company’s style. Bring examples to the interview to showcase your ability to produce high-quality work independently, which is crucial for this position.
✨Demonstrate Cross-Functional Collaboration
Be ready to discuss your experience in driving cross-functional initiatives. Share specific examples where you’ve successfully navigated complex organisational structures to achieve results. This will highlight your operational excellence and ability to work effectively across teams.
✨Showcase Your Problem-Solving Skills
Prepare to discuss scenarios where you've identified risks or blockers and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your analytical thinking and execution-focused mindset, which are key for the Chief of Staff role.
