Associate Client Services Manager

This role is based in our London office at least 4 days per week.

Seeking a motivated Client Services Associate for the team to support quality campaigns and business growth. This role is ideal for someone with early experience in digital marketing or account management who thrives in a fast-paced commercial, customer-focused environment and is eager to build expertise in digital advertising, client management, and AdTech strategy.

You will report to the Director of Client Services and collaborate with other departments, such as Product, Creative, Technical, Analytics, and Sales. Together, the teams will ensure Digital strategies are aligned with overall business strategy.

Collaborate closely with Client Services and Sales to assist with reporting, billing, and program health checks in order to drive increased revenue growth. You will work across Epsilon Business – Retail Media, Digital and Accelerate platforms gaining a deep understanding of AdTech and MarTech.

• Partner with Commercial Leads to assist in the successful enablement of client strategies.
• Support coordination cross-functional teams to keep projects on track.
• Support in creating and maintain project timelines, ensuring key deadlines are met.
• Monitor ongoing campaign activity, flagging optimisation opportunities and trends.
• Preparing client reporting on campaign performance and insights.
• Help with end-of-campaign analysis, gathering findings to guide future actions.
• Help maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
• Chip in to the team’s work on developing and implementing long‑term, revenue‑generating strategies.
• Support the tracking and analysis of internal business performance metrics.
• Stay up to date on digital behaviours, trends, and guidelines to provide fresh insights to clients and the team.
• Build strong internal working relationships through clear communication and reliable client support.
• Develop expertise in Epsilon products and services.
• Lead client strategy discussions by sharing observations and insights from campaign performance.

• An analytical demeanor adept at delving into data and identifying valuable patterns.
• Awareness of digital behaviour, marketing trends, and customer journeys.
• Strong organisational skills with the ability to juggle multiple tasks and priorities.
• An approach that prioritizes customer appreciation and is passionate about growth.
• Clear and confident communication skills, both written and verbal.
• Competence in Excel, Word, PowerPoint; familiarity with analytics tools (Google Analytics).
• 1–2 years of experience in account management, project management, or the digital media industry (preferred).
• A self‑starter attitude and eagerness to learn in a dynamic, fast‑paced environment.

When You Join Us, We’ll Create Something EPIC Together. Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers.

Our pillars aren’t just words. They’re how we show up every day:

• People centricity: We focus on employee well‑being in an environment where colleagues truly care about each other.
• Collaboration: We work together, support one another, and collectively achieve goals.
• Growth: There are endless opportunities for growth through learning, development and career advancement.
• Innovation: We drive progress through cutting‑edge solutions and forward‑thinking approaches.
• Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.

We are committed to providing reasonable adjustments for candidates in our application process.