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- Tasks: Lead client relationships and ensure smooth tech implementations for major brands.
- Company: Join Publicis Groupe, a leader in creative technology and innovation.
- Benefits: Global collaboration, professional growth, and impact at the executive level.
- Why this job: Shape the future of content production with cutting-edge technology.
- Qualifications: 10+ years in technical account management and strong stakeholder skills required.
- Other info: Diversity and inclusion are core values; we celebrate all identities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world’s biggest studio network, we leverage the industry’s richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content.
The Product Success Director for the Technology Team is a senior, client‑facing leadership role responsible for owning the technology relationship and client experience during the implementation phase of complex enterprise engagements. Acting as the senior Tech relationship lead, this role ensures clients have a clear, confident, and well‑supported experience while the internal implementation teams deliver the solution. This position focuses on strategic communication, expectation management, commercial alignment, and client satisfaction.
This position collaborates extensively with the commercial client lead, product success and implementation solutions teams. The ideal candidate has a strong background in technical account management, excels in senior stakeholder influence, and thrives in environments requiring calm, clarity, and strategic alignment. They play a critical role in positioning Publicis Production as trusted technology and production partner.
Key responsibilities- Serve as the primary relationship tech‑lead for clients throughout the implementation period.
- Lead C‑level conversations, ensuring clients remain confident, informed, and aligned to strategic outcomes.
- Drive executive‑level expectation‑setting, ensuring clarity on programme progress, decision points, and risk posture.
- Act as the escalation owner for senior stakeholders, maintaining control, calm, and clarity in high‑pressure moments.
- Lead onboarding and change management for large‑scale technology rollouts, ensuring smooth implementation.
- Partner closely with the internal tech teams (product success, program management, implementation solutions) ensuring clients understand timelines, milestones, risks, and decisions.
- Distill complex technical updates into clear commercial language focused on value, impact, and decisions.
- Ensure delivery teams are aligned with commercial commitments and client expectations, keeping all stakeholders up to speed according to initial alignments.
- Partner with commercial teams to ensure a smooth client experience.
- Advocate for client needs and long‑term strategic alignment, shaping roadmap conversations and multi‑year partnership planning.
- Drive up‑sell and cross‑sell opportunities within existing accounts by aligning client needs with technology offerings.
- Monitor implementation health, risks, and dependencies to ensure predictable outcomes.
- Drive standards for communication, documentation, and client engagement across global implementation teams.
- Identify and lead process improvement initiatives that enhance scalability, quality, and client experience.
- Bachelor’s degree (Master’s preferred) in Business, Technology, Marketing, or related field.
- 10+ years’ experience in technical account management (preferably in creative production, marketing tech, or SaaS environments).
- Exceptional executive presence, negotiation, and stakeholder management skills with C‑suite clients.
- Proven track record of managing large enterprise clients through technology deployment or transformation programmes.
- Strong understanding of digital/creative production workflows and supporting technologies.
- Opportunity to own the relationship with some of the world’s most recognized brands.
- A global, collaborative, and innovative culture where your expertise will have significant impact.
- Professional growth and visibility at the executive level across our international network.
- Client Satisfaction: NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), Reference.
- Client Value Realization: Time‑to‑Value (TTV), ROI Delivered, Client Health Score.
- Retention & Expansion: Renewal Rate, Churn Rate, Up‑sell/Cross‑sell Revenue.
- Strategic Influence: Executive Engagements, Product Feedback Impact.
- Operational Excellence: Onboarding Completion Rate, Issue Resolution Time, Process Improvement Initiatives.
- Product Adoption & Engagement: Adoption Rate, Feature Utilization, Active User Growth.
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Product Success Director employer: Publicis Groupe Holdings B.V
Contact Detail:
Publicis Groupe Holdings B.V Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Success Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might have insights into the company or role. A friendly chat can sometimes lead to referrals or insider tips that could give you an edge.
✨Tip Number 2
Prepare for the interview by researching the company’s recent projects and achievements. This shows your genuine interest and helps you tailor your responses to align with their goals. Plus, it gives you great talking points!
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with the role of Product Success Director. Highlight your technical account management skills and how you've successfully led client relationships in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Product Success Director
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to lead client relationships and drive technology success.
Tailor Your Experience: Make sure to highlight your relevant experience in technical account management and client leadership. We’re looking for specific examples that demonstrate your ability to manage complex projects and engage with C-suite clients.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, especially when discussing technical concepts. We appreciate clarity as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Publicis Groupe Holdings B.V
✨Know Your Tech Inside Out
As a Product Success Director, you'll need to demonstrate a solid understanding of technology and its application in creative production. Brush up on the latest trends in marketing tech and SaaS environments, and be ready to discuss how these can impact client success.
✨Master the Art of Communication
This role requires you to distill complex technical updates into clear, commercial language. Practice explaining technical concepts in simple terms, focusing on value and impact. This will show your ability to bridge the gap between tech teams and clients.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading C-level conversations and managing senior stakeholders. Share specific examples where you've maintained calm and clarity during high-pressure situations, as this is crucial for the role.
✨Align with Client Needs
Understand the importance of strategic partnerships and be ready to discuss how you've advocated for client needs in previous roles. Highlight any experiences where you've successfully driven up-sell or cross-sell opportunities by aligning technology offerings with client requirements.
