Global Client Services Manager in London

With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.

We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for five years in a row, Media Week's Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.

We are hiring a Global Client Services Manager to join Starcom and work on an exciting, high‑profile global banking client. This is a fantastic opportunity to become part of a collaborative international team, supporting the delivery of innovative campaigns across multiple markets. Sitting at the heart of the client relationship, you'll help connect strategy, activation and operations, ensuring outstanding work is delivered seamlessly and effectively. If you enjoy building relationships, driving projects forward and making an impact within a supportive team environment, we'd love to hear from you.

What you’ll be doing:

• Coordinate the delivery of campaigns across multiple international markets, ensuring projects are delivered on time and to a high standard.
• Build strong relationships with clients and internal teams, becoming a trusted day‑to‑day point of contact.
• Support the development and execution of media plans, briefs, reporting and strategic initiatives.
• Monitor campaign and operational processes, identifying risks and helping teams navigate challenges effectively.
• Partner closely with activation, investment, performance and operations teams to drive collaboration and best practice.
• Support financial and operational management, including purchase orders, billing processes and workflow tracking.
• Contribute to innovation, process improvements and the adoption of AI and technology solutions that enhance productivity.

Skills we’re looking for:

• Experience managing digital media campaigns within an agency, media or marketing environment.
• Strong project management skills with the ability to manage multiple stakeholders and priorities.
• Knowledge of key digital channels including paid social, search and programmatic media.
• Excellent communication and relationship‑building skills with a collaborative approach.
• Ability to identify challenges, propose solutions and maintain momentum across projects.
• Experience mentoring, supporting or guiding colleagues within a team environment.
• Curiosity for emerging technology, data‑led marketing and AI‑enabled ways of working.

Qualifications

Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave.

At Starcom, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.

Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included.