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- Tasks: Support retail media clients by coordinating delivery and driving product adoption.
- Company: Join Epsilon, a leader in retail media with a collaborative culture.
- Benefits: Competitive salary, inclusive environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to travel and collaborate across teams.
- Why this job: Make an impact in retail media while working with top UK retailers.
- Qualifications: 1-2 years in client services, strong Excel skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
London (4 days per week in office) • UK travel to retailer offices as needed
Epsilon is offering an outstanding opportunity to work with some of the most inquisitive people in retail media and supporting some of the UK’s biggest retailers. We are looking for a diligent Client Success Associate to support our Retail Media clients. You’ll assist the Client Lead and the client team by coordinating delivery and keeping day-to-day tasks on track. You will also help drive commercial growth and product adoption onsite, offsite, and through features for our retail clients. Reporting and operational foundations will be carried out consistently and accurately.
Reporting & collaboration
You’ll report directly to the lead of Client Services and support the wider Retail Media Client team. You’ll partner closely with internal teams (e.g., Sales, Ops, Tech, Analytics, Creative) to support planning, delivery, reporting and issue resolution.
Responsibilities
- Support the Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking
- Support onsite operational checks and troubleshooting (e.g., platform checks, placement/feature launch coordination)
- Support product/release communications by helping compile client updates and key changes
- Build and QA retailer-facing reporting (weekly/monthly), including insights and next steps
- Raise and handle tickets (e.g., reporting pulls, troubleshooting, platform issues) and coordinate cross-functional follow-up
- Respond to client queries and triage requests, pulling in the right teams quickly
- Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs
- Deliver comprehensive insights for retailer QBRs and ad hoc updates
What success looks like
- The team trusts you to keep details organised, deadlines met, and comms clear
- Issues are spotted early and raised with proposed options
- Reporting is accurate, on time, and passionate about insights and actions
- Trackers and processes are maintained to a high standard
Qualifications
- Strong organisation and follow-through; able to handle multiple workstreams
- Clear written and verbal communication; confident with client-facing updates
- Analytical and detail-focused; comfortable working with performance data in Excel
- Participant coordination across internal teams and retailer/platform contacts
- Proactive problem-solving
Required qualifications
- 1–2 years’ experience in client services/account support within digital media, or an agency environment
- Strong Excel skills (pivots/lookups a plus) and ability to QA numbers before sharing
- Comfortable producing decks and written updates (PowerPoint)
- Able to work four days each week from our London office, with visits to retailer offices across the UK as required
- Proactive, team-first approach with strong ownership and vitality
Nice to have
- Hands‑on familiarity with retail media platforms (e.g., CitrusAd, Criteo Retail Media, Amazon)
- Experience with CRM/workflow tools (e.g., Salesforce) and basic analytics tooling (e.g., DOMO, Tableu)
- Comfortable presenting performance updates
- Retail/eCommerce trading knowledge (e.g., promo cadence, onsite merchandising)
As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Client Success Associate (Retail Media) employer: Publicis Groupe Holdings B.V
Contact Detail:
Publicis Groupe Holdings B.V Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Associate (Retail Media)
✨Tip Number 1
Network like a pro! Reach out to people in the retail media space, especially those who work at Epsilon or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by knowing your stuff! Research Epsilon’s clients and recent projects. Being able to discuss how you can support their goals will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects. This will highlight your ability to keep things on track, just like the role requires.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Client Success Associate (Retail Media)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in client services and digital media. We want to see how your skills align with the role of Client Success Associate, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since clear communication is key for this role, ensure your written application reflects that. Use concise language and structure your thoughts well. We’re looking for someone who can convey ideas effectively, so let your writing shine!
Highlight Your Analytical Skills: Don’t forget to mention your experience with performance data and Excel! We love candidates who are detail-focused and analytical, so share examples of how you’ve used these skills in past roles to drive results.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Publicis Groupe Holdings B.V
✨Know Your Retail Media
Before the interview, brush up on your knowledge of retail media platforms and trends. Familiarise yourself with tools like CitrusAd and Criteo, as well as the latest developments in the industry. This will show your enthusiasm and understanding of the role.
✨Showcase Your Organisation Skills
Since the role requires strong organisation and follow-through, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you keep details organised and ensure deadlines are met.
✨Communicate Clearly
Practice your verbal and written communication skills. You’ll need to provide client-facing updates, so consider preparing a brief presentation or summary of your previous work. This will help demonstrate your confidence and clarity in communication.
✨Be Proactive in Problem-Solving
Think of scenarios where you identified issues early and proposed solutions. During the interview, share these examples to highlight your proactive approach and ability to troubleshoot effectively, which is crucial for supporting clients.