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- Tasks: Support retail media clients by coordinating delivery and driving commercial growth.
- Company: Join Epsilon, a leader in retail media with a collaborative team.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Dynamic role with opportunities for travel and cross-functional collaboration.
- Why this job: Make an impact in retail media while working with top UK retailers.
- Qualifications: 1-2 years in client services, strong organisation, and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
London (4 days per week in office) • UK travel to retailer offices as needed
Epsilon is offering an outstanding opportunity to work with some of the most inquisitive people in retail media and supporting some of the UK’s biggest retailers. We are looking for a diligent Client Success Associate to support our Retail Media clients. You’ll assist the Client Lead and the client team by coordinating delivery and keeping day-to-day tasks on track. You will also help drive commercial growth and product adoption onsite, offsite, and through features for our retail clients. Reporting and operational foundations will be carried out consistently and accurately.
Reporting & collaborationYou’ll report directly to the lead of Client Services and support the wider Retail Media Client team. You’ll partner closely with internal teams (e.g., Sales, Ops, Tech, Analytics, Creative) to support planning, delivery, reporting and issue resolution.
Responsibilities- Support the Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking
- Support onsite operational checks and troubleshooting (e.g., platform checks, placement/feature launch coordination)
- Support product/release communications by helping compile client updates and key changes
- Build and QA retailer-facing reporting (weekly/monthly), including insights and next steps
- Raise and handle tickets (e.g., reporting pulls, troubleshooting, platform issues) and coordinate cross-functional follow-up
- Respond to client queries and triage requests, pulling in the right teams quickly
- Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs
- Deliver comprehensive insights for retailer QBRs and ad hoc updates
- The team trusts you to keep details organised, deadlines met, and comms clear
- Issues are spotted early and raised with proposed options
- Reporting is accurate, on time, and passionate about insights and actions
- Trackers and processes are maintained to a high standard
- Strong organisation and follow-through; able to handle multiple workstreams
- Clear written and verbal communication; confident with client-facing updates
- Analytical and detail-focused; comfortable working with performance data in Excel
- Participant coordination across internal teams and retailer/platform contacts
- Proactive problem-solving
1–2 years’ experience in client services
Client Development Associate (Retail Media) employer: Publicis Groupe Holdings B.V
Contact Detail:
Publicis Groupe Holdings B.V Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Development Associate (Retail Media)
✨Tip Number 1
Network like a pro! Reach out to people in the retail media space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you know what makes Epsilon tick and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! Whether it's answering client queries or presenting insights, being clear and confident will set you apart from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Development Associate (Retail Media)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Development Associate role. Highlight relevant experience in client services and any skills that match the job description, like organisation and communication. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about retail media and how your background makes you a great fit for this role. Don’t forget to mention your problem-solving skills and ability to work with cross-functional teams.
Showcase Your Analytical Skills: Since the role involves working with performance data, make sure to highlight any experience you have with analytics or reporting. We love candidates who can demonstrate their analytical mindset and attention to detail, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Publicis Groupe Holdings B.V
✨Know Your Clients
Before the interview, research the major retailers Epsilon works with. Understanding their business models and challenges will help you demonstrate your knowledge and show how you can support their needs effectively.
✨Showcase Your Organisation Skills
Since the role requires strong organisation and follow-through, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you kept everything on track and met deadlines.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be client-facing, it’s crucial to convey your ideas effectively. Consider doing mock interviews with a friend to refine your communication skills.
✨Be Proactive in Problem-Solving
Think of instances where you identified issues early and proposed solutions. This will highlight your proactive approach, which is essential for the role. Be prepared to discuss how you would handle potential challenges in the position.