At a Glance
- Tasks: Drive strategic execution and operational excellence in a fast-paced environment.
- Company: Join a diverse and inclusive team at Publicis Production.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Embrace a culture that values diversity and empowers all employees.
- Why this job: Be a key player in shaping product strategy and client success.
- Qualifications: 7-10+ years in strategy or operations with strong communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Overview
The Chief of Staff (Product Strategy & GTM) is a senior strategic and operational partner to the Global Managing Director of Product Strategy and Client Success, responsible for maximising the effectiveness, focus, and execution capability of the Product Strategy and Client Success organisation. Acting as a force multiplier, this role operates at the intersection of strategy, operations, and execution—ensuring that priorities are clearly defined, decisions are translated into action, and cross-functional initiatives move forward with pace and clarity. It owns operational coherence, escalations and executions across the product enablement organisation. In addition to driving operational excellence, the Chief of Staff is expected to act as a strategic advisor to the MD on matters of Product Strategy and Client Success—capable of independently building client-ready materials, supporting strategic accounts, and stepping to stabilise or accelerate accounts at risk. The Chief of Staff also manages the programme management discipline.
Responsibilities
- Strategic Execution & Client Support (30 – 40%)
- Act as a trusted partner to the Global Managing Director, supporting prioritisation, planning, and decision-making.
- Translate strategic priorities into clear execution plans with ownership and follow-through.
- Act as a proxy on product strategy and client success topics when needed.
- Independently develop high-quality client materials (presentations, proposals, narratives).
- Step into strategic accounts to unblock issues and drive progress.
- Operations & Execution
- Drive delivery of critical cross-functional initiatives across Presales, Product Success, Program Management, and Client Implementation.
- Establish and run effective operating rhythms (governance, planning, execution tracking).
- Operationalise key workflows, including Presales to Product Success handover and ways of working within the team.
- Identify and resolve risks, blockers, and organisational friction.
- Account Oversight
- Maintain a clear view of all accounts, including implementation progress, risks, and overall health.
- Establish consistent tracking of delivery across accounts.
- Proactively flag and help resolve issues impacting delivery.
- Step in to stabilise or accelerate accounts at risk.
- Team Culture, Enablement & Communication
- Support development of team narrative, ways of working, and key materials.
- Ensure consistency and quality of internal and client-facing outputs.
- Improve knowledge sharing, templates, and documentation.
- Resources Management
- Drive resource planning and workforce allocation across projects and accounts, in coordination with team leads.
- Support budget and resource investment decisions.
Key skills
- 7–10+ years of experience in Chief of Staff, Strategy, Operations, Consulting, or similar roles in a fast‑paced, product‑led or technology environment.
- Strong understanding of product, platform, and technology delivery in complex, cross‑functional settings.
- Ability to operate across strategy, execution, and client‑facing work.
- Proven experience developing high‑quality client presentations and materials independently.
- Strong problem‑solving skills, with the ability to synthesise complex information into clear, actionable insights.
- Execution‑focused, with a track record of driving outcomes in fast‑moving, ambiguous environments.
- Excellent communication skills, with confidence engaging senior stakeholders.
- High emotional intelligence, sound judgment, and ability to operate with discretion.
Additional information
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Chief of Staff employer: Publicis Groupe Holdings B.V
At Publicis Production, we pride ourselves on being an exceptional employer, particularly for the Chief of Staff role in our dynamic London office. Our commitment to diversity and inclusion fosters a vibrant work culture where every employee is empowered to bring their authentic selves to work, while our focus on professional development ensures that you will have ample opportunities for growth and advancement. With a strong emphasis on operational excellence and strategic execution, you'll be part of a team that values collaboration and innovation, making a meaningful impact in the product strategy and client success landscape.
Contact Details:
Publicis Groupe Holdings B.V Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chief of Staff
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Chief of Staff role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. You want to showcase your experience in strategy and operations clearly and confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging!
✨Tip Number 3
Research the company culture and values before your interview. This will help you tailor your responses and show that you’re not just a fit for the role, but also for the team. Plus, it’ll give you some great talking points to impress the hiring managers!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Chief of Staff
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in strategy, operations, and client success. We want to see how your background aligns with the Chief of Staff role, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since this role involves engaging with senior stakeholders, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of high-quality client materials you've developed.
Highlight Problem-Solving Abilities:We’re looking for someone who can tackle complex challenges head-on. In your application, share specific instances where you’ve identified risks or blockers and successfully resolved them. This will show us your proactive approach to operational excellence.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at Publicis Groupe Holdings B.V
✨Know Your Strategy Inside Out
Before the interview, dive deep into the company's product strategy and client success initiatives. Understand their current challenges and how you can contribute to overcoming them. This will not only show your genuine interest but also help you articulate how your experience aligns with their needs.
✨Prepare High-Quality Client Materials
Since the role involves developing client-ready materials, practice creating presentations or proposals that reflect your strategic thinking. Bring examples of your past work to the interview, showcasing your ability to synthesise complex information into clear, actionable insights.
✨Demonstrate Operational Excellence
Be ready to discuss your experience in driving cross-functional initiatives and establishing effective operating rhythms. Share specific examples where you've identified risks or blockers and how you resolved them, highlighting your execution-focused mindset.
✨Engage with Emotional Intelligence
This role requires high emotional intelligence and sound judgment. During the interview, be mindful of your communication style and how you engage with the interviewers. Show that you can operate with discretion and build trust with senior stakeholders, as this is crucial for a Chief of Staff.
