Account Manager - Clinical Trial Experience

Company description Langland, a Publicis Health company, is the only health communications agency that thinks further across Clinical Trial Experience, Medical Strategy & Education, Public Relations & Policy, and Advertising, to create unique value with visionary clients.

What we believe Health brings us together. In the diseases we suffer, the medicines we create, and the causes we champion, health shows us our collective humanity. When we break the barriers that divide us, when we think further, we can create healthier futures, together.

A passion for craft Having expert thinking is only part of our story. To ensure excellence in everything we make, we have centred our disciplines around three essential crafts: science, strategy and creativity.

Overview We believe that people are the most valuable asset of any clinical trial. Where others see subjects and protocols, we think further. We see real lives, and craft ideas, words and actions to turn an uncertain journey into a human experience. We partner with our clients across the whole trial journey, thinking further at every step across three key business areas:

• Participant Recruitment
• Participant Engagement
• Site Engagement

To date, we’ve supported over 800 clinical trials in more than 290 conditions over 75 countries, helping to convert over 500,000 patients to a clinical trial at a time when they need it most. All materials we create are translated and rolled out in each country supporting the clinical trial.

The nature of CTE means that every day is different - we never know what brief will come through the door next. But we do know that we’ll have the chance to play a role in bringing a potential new treatment to market. That’s a pretty meaningful way to spend a day at work, right?

Responsibilities Clients are our business. An Account Manager’s primary role is to take responsibility for the day-to-day management of a portfolio of assigned accounts in order to deliver innovative and effective work. The role will focus on the accurate and timely delivery of creative materials under the direction of more senior members of the Client Partnership team, ensuring commercial success for both client and agency.

• Account management: Partners with a Project Manager to ensure successful delivery of projects within time, budget and scope. Is knowledgeable of the client’s trial strategy. Identifies opportunities to grow accounts through cross selling and upselling. Leads client meetings to drive the agenda. Accountable for client deliverables. Contributes to tactical planning and creative process aligned with the trial strategy. Continuously executes client deliverables to a high standard.
• Project Management: Understands the process and importance of accurate resource planning. Where applicable works with the Project Manager to understand resourcing requirements.
• Finance management: Works with the project team and client to agree budget, scope and timeline. Has oversight of purchase orders, ITI, PO, invoice approvals and SOWs reconciliation. Manages the finance reporting/trackers both for fee and out of pocket costs. Ensures regular and timely timesheet submission and approval for billing.
• Relationship management: Owns the day-to-day relationship with the client. Ensures stakeholder management at all levels. Anticipates challenges and risks and escalates in a timely manner and as appropriate.
• Process management: Is knowledgeable of and adheres to agency processes. Understands the importance of process efficiencies and contributes to continuous improvement initiatives.
• Leadership: Takes mentoring responsibility for Project Executives where appropriate. Leads a virtual team of those responsible for client deliverables outside of the immediate function.
• Communication planning: Communicates internally/externally in a timely, clear and concise manner. Is comfortable having difficult conversations within internal teams. Facilitates open and transparent communication. Has overall ownership of project update meetings.

Qualifications If you’re ambitious, hardworking and ready to change how people see the world of healthcare– then we’d love to meet you. You’ll have experience as an Account Manager within an agency working on healthcare accounts. You’ll also have experience managing direct reports and exceptionally strong verbal and written communication skills, as we’re looking for someone who’ll be seen as a credible voice to both clients and internal stakeholders. There are tight deadlines, fast-moving projects and clients who demand only the best from us – but if you’re the sort of person who thrives in this kind of environment, you’re in the right place. Whilst experience is important, we really want to see your passion for healthcare and a genuine enthusiasm for the work we do.

Additional information Langland has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer:

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• “YOU” DAYS – flexibility to take a day off for your well-being and self-care without prior notice and additional paid leave for volunteering and charity work of your choice.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING & BANK HOLIDAY SWAP You can switch a religious Bank Holiday (either Good Friday or Easter Monday) for another day to celebrate a religious, spiritual, faith or belief-based day of your choosing.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Full details of our benefits will be shared when you join us! Publicis Groupe operates a hybrid working pattern with full time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness. Rest assured, disclosing this information will not impact your treatment in our process. Please make sure you check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG’s (Employee Action Groups).