At a Glance
- Tasks: Drive successful tech implementations and ensure client satisfaction across accounts.
- Company: Join Publicis Groupe, a leader in creative technology and innovation.
- Benefits: Inclusive culture, diverse team, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion in a dynamic work environment.
- Why this job: Be at the forefront of redefining content production with cutting-edge technology.
- Qualifications: 3-5 years in tech solutions and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world’s biggest studio network, we leverage the industry’s richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content. We intuitively deliver this through Marcel Make, the world’s first Intelligent Content agent. The result? Predictively performing content that unlocks business growth in unprecedented ways.
The Product Success Manager is a client-facing role responsible for driving the successful implementation of technology solutions across client accounts. Working under the guidance of a Product Success Director, this role ensures that implementation plans are translated into effective delivery, strong client engagement, and measurable customer satisfaction outcomes. The role supports enterprise programs, manages smaller accounts, and/or leads standalone module deployments.
Responsibilities:- Support delivery of technology implementations across client accounts
- Own workstreams within larger programs, ensuring delivery against scope and timelines
- Track progress and manage dependencies, risks, and issues
- Act as day-to-day client contact for implementation topics
- Translate technical updates into clear business communication
- Manage smaller accounts or support enterprise engagements
- Maintain documentation and ensure alignment between client expectations and delivery
- Translate customer requirements into product requirements
- Work closely with the integration team
- Support training team if required to train customers on platform
- 3–5 years of experience in DAM, MRM platform technologies as a technical solutions or technical implementation roles.
- 2+ years of experience in customer facing roles.
- Exposure to UAT processes is preferable.
- Strong organisational and communication skills with the ability to manage multiple stakeholders and translate business concepts into technical language.
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Product Success Manager employer: Publicis Groupe ANZ
At Publicis Groupe, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that champions creativity and innovation. As a Product Success Manager, you will thrive in an inclusive environment that values diversity and offers ample opportunities for professional growth, all while working with cutting-edge technology in a global network of experts. Our commitment to employee well-being and development ensures that you can bring your authentic self to work and contribute meaningfully to our clients' success.
StudySmarter Expert Advice🤫
We think this is how you could land Product Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Publicis Groupe. A friendly chat can open doors and give you insider info on the role of Product Success Manager.
✨Tip Number 2
Prepare for the interview by understanding the tech solutions we offer. Familiarise yourself with our Intelligent Content and how it drives business growth. Show us you’re not just a fit for the role, but also passionate about what we do!
✨Tip Number 3
Practice your communication skills! As a Product Success Manager, you'll need to translate technical jargon into clear business language. Get comfortable explaining complex ideas simply – it’ll impress us during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Publicis Groupe.
We think you need these skills to ace Product Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Success Manager role. Highlight your experience in DAM and MRM technologies, and how you've successfully managed client relationships in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and provide examples of how you've translated technical jargon into business-friendly terms in previous roles.
Highlight Your Organisational Skills:As a Product Success Manager, you'll need to juggle multiple tasks and stakeholders. In your application, share specific instances where you've successfully managed projects or workstreams, ensuring everything was delivered on time and within scope. We love seeing those organisational skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep track of all applications efficiently!
How to prepare for a job interview at Publicis Groupe ANZ
✨Know the Product Inside Out
Before your interview, make sure you understand the technology solutions and products that the company offers. Familiarise yourself with their Intelligent Content agent, Marcel Make, and how it impacts client success. This knowledge will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Client Engagement Skills
As a Product Success Manager, you'll be the face of the company to clients. Prepare examples from your past experiences where you've successfully managed client relationships or resolved issues. Highlight your communication skills and how you translate technical jargon into business-friendly language.
✨Demonstrate Organisational Prowess
The role requires managing multiple workstreams and stakeholders. Be ready to discuss how you prioritise tasks and manage timelines. Bring specific examples of how you've tracked progress and mitigated risks in previous projects to showcase your organisational skills.
✨Embrace Diversity and Inclusion
Publicis Groupe values diversity and inclusion, so be prepared to discuss how you can contribute to this culture. Share your thoughts on the importance of diverse perspectives in driving creativity and innovation, and how you’ve fostered an inclusive environment in your previous roles.
