At a Glance
- Tasks: Lead client relationships and ensure smooth tech implementations for major brands.
- Company: Join Publicis Groupe, a leader in creative technology and innovation.
- Benefits: Global collaboration, professional growth, and impact at the executive level.
- Other info: Diversity and inclusion are at our core; we celebrate all identities.
- Why this job: Shape the future of content production with cutting-edge technology.
- Qualifications: 10+ years in technical account management and strong stakeholder skills required.
The predicted salary is between 80000 - 100000 £ per year.
Within Publicis Groupe’s Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world’s biggest studio network, we leverage the industry’s richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content.
The Product / Client Success Director is a senior, client-facing leadership role responsible for owning the technology relationship and client experience during the implementation phase of complex enterprise engagements. Acting as the senior Tech relationship lead, this role ensures clients have a clear, confident, and well-supported experience while the internal implementation teams deliver the solution. This position focuses on strategic communication, expectation management, commercial alignment, and client satisfaction.
This position collaborates extensively with the commercial client lead, product success and implementation solutions teams. The ideal candidate has a strong background in technical account management, excels in senior stakeholder influence, and thrives in environments requiring calm, clarity, and strategic alignment. They play a critical role in positioning Publicis Production as trusted technology and production partner.
Responsibilities- Serve as the primary relationship tech-lead for clients throughout the implementation period.
- Lead C-level conversations, ensuring clients remain confident, informed, and aligned to strategic outcomes.
- Drive executive-level expectation-setting, ensuring clarity on programme progress, decision points, and risk posture.
- Act as the escalation owner for senior stakeholders, maintaining control, calm, and clarity in high-pressure moments.
- Lead onboarding and change management for large-scale technology rollouts, ensuring smooth implementation.
- Partner closely with the internal tech teams (product success, program management, implementation solutions), ensuring clients understand timelines, milestones, risks, and decisions.
- Distil complex technical updates into clear commercial language focused on value, impact, and decisions.
- Ensure delivery teams are aligned with commercial commitments and client expectations, keeping all stakeholders up to speed according to initial alignments.
- Partner with commercial teams to ensure a smooth client experience.
- Advocate for client needs and long-term strategic alignment, shaping roadmap conversations and multi-year partnership planning.
- Drive up-sell and cross-sell opportunities within existing accounts by aligning client needs with technology offerings.
- Monitor implementation health, risks, and dependencies to ensure predictable outcomes.
- Drive standards for communication, documentation, and client engagement across global implementation teams.
- Identify and lead process improvement initiatives that enhance scalability, quality, and client experience.
- Bachelor’s degree (Master’s preferred) in Business, Technology, Marketing, or related field.
- 10+ years’ experience in technical account management (preferably in creative production, marketing tech, or SaaS environments).
- Exceptional executive presence, negotiation, and stakeholder management skills with C-suite clients.
- Proven track record of managing large enterprise clients through technology deployment or transformation programmes.
- Strong understanding of digital/creative production workflows and supporting technologies.
- Opportunity to own the relationship with some of the world’s most recognised brands.
- A global, collaborative, and innovative culture where your expertise will have a significant impact.
- Professional growth and visibility at the executive level across our international network.
- Client Satisfaction: NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), Reference.
- Client Value Realisation: Time-to-Value (TTV), ROI Delivered, Client Health Score.
- Retention & Expansion: Renewal Rate, Churn Rate, Up-sell/Cross-sell Revenue.
- Strategic Influence: Executive Engagements, Product Feedback Impact.
- Operational Excellence: Onboarding Completion Rate, Issue Resolution Time, Process Improvement Initiatives.
- Product Adoption & Engagement: Adoption Rate, Feature Utilisation, Active User Growth.
Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work.
Product / Client Success Director employer: Publicis Groupe ANZ
At Publicis Groupe, we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work culture that empowers our employees to make a significant impact. With opportunities for professional growth and visibility at the executive level, our team thrives in an inclusive environment that celebrates diversity and innovation. Located within a global network, you will have the chance to work with some of the world's most recognised brands, ensuring your expertise is valued and your contributions are meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Product / Client Success Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Product / Client Success Director role. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their products, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it aligns with the role. Highlight your successes in managing client relationships and driving strategic outcomes – this is what they want to hear!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can keep you top of mind. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Product / Client Success Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product / Client Success Director role. Highlight your experience in technical account management and how it aligns with the responsibilities outlined in the job description.
Showcase Your Communication Skills:Since this role involves a lot of client interaction, emphasise your ability to communicate complex ideas clearly. Use examples from your past experiences where you’ve successfully managed stakeholder expectations or led high-level conversations.
Demonstrate Strategic Thinking:We want to see how you think strategically about client relationships. Share instances where you've shaped long-term partnerships or driven up-sell opportunities, showing that you understand the commercial side of tech implementations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Publicis Groupe ANZ
✨Know Your Tech Inside Out
As a Product / Client Success Director, you'll need to demonstrate a strong understanding of the technology you'll be working with. Brush up on the specifics of the tech stack and how it aligns with client needs. Be ready to discuss how you've successfully managed similar technologies in past roles.
✨Master the Art of Communication
This role requires you to distil complex technical updates into clear, commercial language. Practice explaining technical concepts in simple terms. During the interview, showcase your ability to communicate effectively with both technical teams and C-suite clients.
✨Showcase Your Strategic Thinking
Prepare examples that highlight your experience in strategic alignment and expectation management. Think about times when you've successfully navigated high-pressure situations or led executive-level conversations. This will demonstrate your capability to maintain calm and clarity under pressure.
✨Highlight Your Client-Centric Approach
The role is all about ensuring client satisfaction and long-term partnerships. Be ready to share stories that illustrate how you've advocated for client needs and driven successful outcomes. Discuss any upsell or cross-sell opportunities you've identified and how they benefited both the client and your previous employer.
