Strategic Client Services Manager in London

As a Strategic Client Services Manager at Epsilon, you will lead the tactical and creative development for a portfolio of top brands, driving their growth and retention by providing exceptional digital marketing solutions. You’ll partner with internal Epsilon specialists and key client partners to design and implement personalised digital strategies, ensuring seamless integration onto the Epsilon platform. This position involves high collaboration, working with 12 different cross teams internally plus working alongside your client to deliver outstanding objective‑based solutions.

Join a company that is transforming the marketing and advertising technology landscape. Epsilon’s unique combination of data‑driven insights and groundbreaking technology offers a compelling opportunity to work on industry‑leading projects that redefine how brands connect with consumers. You will directly contribute to Epsilon’s growth and evolution, helping shape the future of the industry.

Responsibilities

In this role, you’ll have the opportunity to develop expertise in digital MarTech strategy, revenue growth, project management, and client services while leading cross‑functional teams. Epsilon offers continuous learning opportunities, positioning you for career advancement and leadership roles within a dynamic and evolving industry.

Qualifications

What you’ll bring with you:

• 2 - 4 years of client management or commercial experience in the digital marketing landscape, either agency or client-side.
• Excellent interpersonal and communication skills at all levels.
• Experience working in an environment committed to achieving specific goals, with a track record of exceeding growth objectives.
• Demonstrated ability to grow client revenue through strategic up‑and‑cross‑selling of tailored solutions.
• Solid commercial insight, with the ability to identify and lead growth opportunities and support business success across a wide portfolio of clients.
• Strong organisational and project management experience.
• Creative and critical thinking with a focus on continuous improvement.

Why you might stand out from other talent:

• Experience in mentoring and training junior team members.
• A deep understanding of the digital industry and a passion for its evolving nature.
• Ability to work closely with product owners and become a solutions specialist.
• A proactive approach, continually seeking ways to develop skills and stay ahead in a fast‑changing industry.
• Proven track record in leading internal and external critical initiatives that drive client success and long‑term account growth.
• Comfortable engaging with senior collaborators, presenting arguments, and influencing decision‑making at the executive level.

This role is perfect for someone eager to be part of a dynamic, growing business at the groundbreaking of digital marketing and technology, with ample opportunities to make a significant impact.

Because you matter, we know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career.

We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City.

As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and parental, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.