At a Glance
- Tasks: Lead client integrations and ensure smooth transitions for users on our tech platform.
- Company: Join Epsilon, a leader in advertising technology with a focus on innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by improving user engagement and solving technical challenges.
- Qualifications: Experience in technical roles, strong understanding of APIs and integration technologies.
The predicted salary is between 60000 - 80000 £ per year.
How You’ll Make an Impact
At Epsilon, our Platform Delivery teams are essential to maintaining the reliability, stability, and flawless functioning of our production systems and offerings. Our dedication to excellence ensures that our customer support is second to none, crafting a "center of excellence" for comprehensive service delivery support.
Your role will be integral in guaranteeing smooth user transitions and continuous happiness with our technology platform. By providing expert onboarding support and ongoing assistance, you will improve user engagement, overcome technical challenges, and passionately advocate for user needs.
As a Client Integration Engineer, you will play a key role in delivering technical solutions and maintaining relationships with our Retail Media Network (RMN) retailer clients. You will act as a link between clients and our internal Product and R&D teams. You will lead integrations and handle post-launch issue resolution. Employ your technical skills and RMN platform knowledge to build and deliver actionable strategies and solutions.
What You’ll Achieve
- Lead new client integrations from a technical perspective.
- Own the technical relationship for clients post-launch, aligned with their Tier.
- Act as the primary liaison during technical integrations and secondary contact for fixing and debugging.
- Support the Client Management team when up-sell opportunities are identified.
- Field and champion new Feature Requests submitted by retailers.
- Coordinate with internal Product and R&D teams to identify short-term workarounds and long-term scalable solutions.
- Implement a global integration strategy aligned with the organization’s goals.
- Identify integration opportunities, assess feasibility and impact, and build a roadmap for implementation.
- Allocate and manage resources and technology to support integration initiatives, ensuring efficient utilization.
- Collaborate with multi-functional teams (Sales, Product, Customer Integrations, Platform, Engineering) to ensure seamless integration of systems, processes, and workflows.
- Champion communication and alignment among various partners.
Operational Practices
- Uphold operational practices that support a future-fit model.
- Maintain operational integrity across all production environments.
- Lead the service transition into the Platform Operations team for technical client support post-launch.
- Standardize prioritization and implementation documentation collected by Client Integrations, Solutions, and Onboarding teams to guarantee smooth handoffs.
System Reliability
- Collaborate with Engineering, Product, Delivery, and Security teams to ensure production/system reliability.
- Align with Product and Engineering to understand how feature development impacts overall system performance and customer experience.
Product Knowledge
- Stay ahead of Epsilon RMN product suite features, improvements, and roadmap.
- Keep informed about industry trends in retail media, ad-tech, and advertising.
- Maintain a high-level understanding of the Epsilon system components: Reporting, Ad Serving, API Integration, Product Catalog, Ad Placements.
- Possess a solid technical understanding of Epsilon Onsite and Offsite platforms, toolsets, and partner systems.
Team Membership
- Act in the best interest of both the customer and the team at all times.
- Develop team cohesion and build strong multi-functional relationships.
- Work with internal delivery groups to guarantee high-quality customer experience and efficient case resolution.
Process Improvement and Simplification
- Work together with the VP of Platform Operations, VP Pre-Sales, and VP Client Integrations to identify and carry out process simplification strategies.
- Proactively find opportunities to improve and simplify overall technology solutions.
- Work jointly with the VP of Platform Operations to develop the "Implementation and Integration Playbook" aimed at maintaining consistent retailer integration globally from technical and project management angles.
Qualifications
Who You Are
- Demonstrated ability in technical roles within business-to-business, large/strategic customer segments.
- Consistent record of achievements and expertise in similar roles.
Technical Proficiency
- Strong understanding of integration technologies, APIs, data exchange protocols, and cloud-based systems.
- Intermediate expertise in web technologies and scripting languages, including JavaScript, Shell, Python, HTML, SQL.
- Experience integrating software systems through APIs.
Global Business Insight
- Understanding of global business operations and cultural nuances, especially in diverse markets.
Contract and Service Management
- Experience leading commercial technology contracts, technical service-level agreements (SLAs), and critical metrics.
- Proficiency in ITIL or similar service delivery methodologies.
Communication, Planning, and Coordination
- Strong planning and problem-solving skills with a focus on innovation and process improvement.
- Strong communication skills—effective in engaging audiences with technical and non-technical backgrounds.
- Proven ability to collaborate with internal and external partners and manage organizational change related to customer integrations.
Essential Skills & Experience
- Experience in Advertising Technology.
- Proficiency in project management methodologies and tools to coordinate complex integration projects.
- Hands-on experience with Google Cloud Technologies: Big Query, Google Cloud Storage, Pub/Sub, Kubernetes.
Education
- Bachelor’s degree or higher in Computer Science, Engineering, or a related field — or equivalent practical experience.
Equal Opportunity Statement
Because You Matter. We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Lead Client Integration Engineer in London employer: Publicis Groupe ANZ
Epsilon is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. Located in a vibrant environment, our team enjoys comprehensive benefits, including flexible working arrangements and opportunities for professional advancement, all while contributing to cutting-edge solutions in the advertising technology sector. Join us to be part of a collaborative team that values your expertise and champions your success.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Client Integration Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Epsilon on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of integration technologies. Be ready to discuss how you've tackled challenges in past roles—show them you're the perfect fit for the Client Integration Engineer position!
✨Tip Number 3
Don’t just wait for job openings—create your own opportunities! If you see a project or initiative at Epsilon that excites you, mention it in your conversations. Show them you’re proactive and passionate about their work.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Epsilon.
We think you need these skills to ace Lead Client Integration Engineer in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can make an impact as a Lead Client Integration Engineer!
Show Off Your Technical Skills:Since this role requires strong technical proficiency, don’t hold back! Include specific examples of your experience with integration technologies, APIs, and any programming languages you've used. Let us know how you’ve tackled technical challenges in the past.
Highlight Your Communication Skills:As a liaison between clients and internal teams, effective communication is key. Share examples of how you've successfully collaborated with diverse teams or managed client relationships. We love seeing candidates who can bridge the gap between technical and non-technical audiences!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Publicis Groupe ANZ
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around integration technologies and APIs. Be ready to discuss how you've used these in past roles, as well as any specific experiences with cloud-based systems or scripting languages like Python and SQL.
✨Understand the Company and Its Products
Familiarise yourself with Epsilon's RMN product suite and its features. Knowing the latest updates and industry trends will show that you're genuinely interested and prepared to contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle client relationships. Think of examples where you've successfully led integrations or resolved post-launch issues, and be ready to share those stories.
✨Showcase Your Communication Skills
Since this role involves liaising between clients and internal teams, demonstrate your ability to communicate complex technical concepts clearly. Practice explaining your past projects in a way that both technical and non-technical audiences can understand.
