Global Account Director in London

We are the ROI agency, a position we have proudly held true to since 2005. Our more than 6,000 specialists across 95 markets offer unparalleled capabilities in Media, Data, Technology, Commerce and Content. We put effectiveness at the heart of our work to solve complex challenges, drive successful business outcomes, and grow our clients' businesses.

Over the years, we have evolved our definition of ROI, as it has changed with the ever-complicated communications landscape. ROI is no longer simply about the most efficient planning, buying and reporting of media. Yes, ROI is about delivering Return on Investment; but it's also about going beyond to deliver a Return on Imagination and more integrated experiences that inspire growth.

Powered by our best-in-class proprietary tools and data, our work spans the full spectrum of media communications, from analytics, data and technology to performance marketing, content and superior trading. This breadth means we deliver insight that lies at the intersection of consumer, category, and brand, attributing every budget to stronger business outcomes.

We are seeking a talented and organised Global Account Director to join the Zenith International team to work on Philip Morris International. This is an opportunity to work on one of the business's largest accounts, with exposure to over 50 markets, making it a dynamic and diverse role. We are looking for someone to impact – working closely with our Business Director supporting on general account management, working on key projects with the Digital Director and Strategy Director, spotting opportunities to improve performance, highlighting great work from the markets, working on improvements to running the account, supporting with escalations and helping lead key client meetings such as global QBRs.

This position will suit someone that's proactive, able to work independently whilst keeping relevant team members informed, able to build strong relationships both agency and client side and juggle multiple workstreams. They will also need to be able to understand a complex industry with different regulations across markets and products. The role has immense potential for a strong Account Director.

Responsibilities:

• Working with the Business Director to divide and lead different projects
• Support the other team members on the global account
• Oversee and manage client deliveries such as QBRs
• Overseeing key project outputs ensuring they are to a strong standard and to brief
• Working with the Hub Lead on escalations, bringing in people to help resolve as required
• Providing the client with regular updates on markets and teams so they have visibility
• Leading the monthly market meeting ensuring all teams have fed in relevant information and the global client has fed in
• Assist in vetting potential partners
• Collaborate with internal teams on improvements and opportunities for better ways of working
• Keeping on top of industry trends
• Spotting opportunities that will provide value to the client

Qualifications:

• Already a Global Account Director
• Intermediate Excel and PowerPoint skills
• Excellent written and verbal communication skills
• Naturally interested in people and what makes them tick, how to influence them, think laterally, problem solve and ask questions
• Strong analytical skills
• Fluent in English
• Willingness to travel should it be required for workshops or sessions with local markets
• Strong manager of people
• Pitching experience
• Fast learner
• Strong account management skills – able to handle client demands, prioritise and push back as required
• Keen to take on challenges

Additional information:

Zenith International has fantastic benefits on offer to all of our employees. In addition to the classics, Pension, Life Assurance, Private Medical and Income Protection Plans we also offer:

• WORK YOUR WORLD opportunity to work anywhere in the world, where there is a Publicis office, for up to 6 weeks a year.
• REFLECTION DAYS - Two additional days of paid leave to step away from your usual day-to-day work and create time to focus on your well-being and self-care.
• HELP@HAND BENEFITS 24/7 helpline to support you on a personal and professional level. Access to remote GPs, mental health support and CBT. Wellbeing content and lifestyle coaching.
• FAMILY FRIENDLY POLICIES We provide 26 weeks of full pay for the following family milestones: Maternity, Adoption, Surrogacy and Shared Parental Leave.
• FLEXIBLE WORKING, BANK HOLIDAY SWAP & BIRTHDAY DAY OFF You are entitled to an additional day off for your birthday, from your first day of employment.
• GREAT LOCAL DISCOUNTS This includes membership discounts with Soho Friends, local restaurants and retailers in Westfield White City and Television Centre.

Publicis Groupe operates a hybrid working pattern with full-time employees being office-based three days during the working week. We are supportive of all candidates and are committed to providing a fair assessment process. If you have any circumstances (such as neurodiversity, physical or mental impairments or a medical condition) that may affect your assessment, please inform your Talent Acquisition Partner. We will discuss possible adjustments to ensure fairness.