At a Glance
- Tasks: Support retail media clients by coordinating delivery and driving product adoption.
- Company: Join Epsilon, a leader in retail media with a collaborative team.
- Benefits: Competitive salary, flexible work environment, and opportunities for growth.
- Other info: Dynamic role with opportunities to collaborate across various teams.
- Why this job: Make a real impact by helping major UK retailers succeed in the digital space.
- Qualifications: 1-2 years in client services, strong organisation, and communication skills.
The predicted salary is between 30000 - 40000 € per year.
London (4 days per week in office) • UK travel to retailer offices as needed
Epsilon is offering an outstanding opportunity to work with some of the most inquisitive people in retail media and supporting some of the UK’s biggest retailers. We are looking for a diligent Client Success Associate to support our Retail Media clients. You’ll assist the Client Lead and the client team by coordinating delivery and keeping day-to-day tasks on track. You will also help drive commercial growth and product adoption onsite, offsite, and through features for our retail clients. Reporting and operational foundations will be carried out consistently and accurately.
Reporting & collaboration
You’ll report directly to the lead of Client Services and support the wider Retail Media Client team. You’ll partner closely with internal teams (e.g., Sales, Ops, Tech, Analytics, Creative) to support planning, delivery, reporting and issue resolution.
Responsibilities
- Support the Client Lead/Client Directors with meeting prep, notes, follow-ups and action tracking
- Support onsite operational checks and troubleshooting (e.g., platform checks, placement/feature launch coordination)
- Support product/release communications by helping compile client updates and key changes
- Build and QA retailer-facing reporting (weekly/monthly), including insights and next steps
- Raise and handle tickets (e.g., reporting pulls, troubleshooting, platform issues) and coordinate cross-functional follow-up
- Respond to client queries and triage requests, pulling in the right teams quickly
- Pull and maintain delivery metrics and trackers; help find opportunities to automate repeatable outputs
- Deliver comprehensive insights for retailer QBRs and ad hoc updates
What success looks like
- The team trusts you to keep details organised, deadlines met, and comms clear
- Issues are spotted early and raised with proposed options
- Reporting is accurate, on time, and passionate about insights and actions
- Trackers and processes are maintained to a high standard
Qualifications
- Strong organisation and follow-through; able to handle multiple workstreams
- Clear written and verbal communication; confident with client-facing updates
- Analytical and detail-focused; comfortable working with performance data in Excel
- Participant coordination across internal teams and retailer/platform contacts
- Proactive problem-solving
Required qualifications
1–2 years’ experience in client services
Client Success Associate (Retail Media) in London employer: Publicis Groupe ANZ
Epsilon is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Client Success Associate in the dynamic field of retail media. With a focus on employee growth, Epsilon offers opportunities for professional development and cross-functional collaboration, ensuring that you are supported by some of the brightest minds in the industry. Located in London, the role provides a unique chance to engage with leading UK retailers while enjoying a balanced work-life schedule with four days in the office and occasional travel.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Associate (Retail Media) in London
✨Tip Number 1
Network like a pro! Reach out to people in the retail media space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you know what makes Epsilon tick and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Client Success Associate, you'll need to convey ideas clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Client Success Associate (Retail Media) in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Client Success Associate. Highlight your experience in client services and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about retail media and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your clear communication style. Use straightforward language and avoid jargon – we want to see how you can connect with clients effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at Publicis Groupe ANZ
✨Know Your Clients
Before the interview, research the key retailers Epsilon works with. Understand their business models and how retail media impacts their success. This will show your genuine interest in the role and help you speak confidently about how you can support these clients.
✨Showcase Your Organisation Skills
Since the role requires strong organisation and follow-through, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you kept everything on track and met deadlines.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be client-facing, demonstrate your ability to communicate effectively by preparing for common questions and practising your responses. Consider doing mock interviews with a friend to refine your delivery.
✨Be Proactive in Problem-Solving
Think of scenarios where you've encountered challenges and how you resolved them. During the interview, highlight your proactive approach to problem-solving, especially in client services. This will align well with the expectations of spotting issues early and proposing solutions.
