Chief of Staff in London

The Chief of Staff (Product Strategy & GTM) is a senior strategic and operational partner to the Global Managing Director of Product Strategy and Client Success, responsible for maximising the effectiveness, focus, and execution capability of the Product Strategy and Client Success organisation. Acting as a force multiplier, this role operates at the intersection of strategy, operations, and execution—ensuring that priorities are clearly defined, decisions are translated into action, and cross-functional initiatives move forward with pace and clarity. It owns operational coherence, escalations, and executions across the product enablement organisation. In addition to driving operational excellence, the Chief of Staff is expected to act as a strategic advisor to the MD on matters of Product Strategy and Client Success—capable of independently building client-ready materials, supporting strategic accounts, and stepping in to stabilise or accelerate accounts at risk. The Chief of Staff also manages the programme management discipline.

Responsibilities

• Strategic Execution & Client Support (30 – 40%)
  • Act as a trusted partner to the Global Managing Director, supporting prioritisation, planning, and decision-making.
  • Translate strategic priorities into clear execution plans with ownership and follow-through.
  • Act as a proxy on product strategy and client success topics when needed.
  • Independently develop high-quality client materials (presentations, proposals, narratives).
  • Step into strategic accounts to unblock issues and drive progress.
• Operations & Execution
  • Drive delivery of critical cross-functional initiatives across Presales, Product Success, Program Management, and Client Implementation.
  • Establish and run effective operating rhythms (governance, planning, execution tracking).
  • Operationalise key workflows, including Presales to Product Success handover and ways of working within the team.
  • Identify and resolve risks, blockers, and organisational friction.
• Account Oversight
  • Maintain a clear view of all accounts, including implementation progress, risks, and overall health.
  • Establish consistent tracking of delivery across accounts.
  • Proactively flag and help resolve issues impacting delivery.
  • Step in to stabilise or accelerate accounts at risk.
• Team Culture, Enablement & Communication
  • Support development of team narrative, ways of working, and key materials.
  • Ensure consistency and quality of internal and client-facing outputs.
  • Improve knowledge sharing, templates, and documentation.
• Resources Management
  • Drive resource planning and workforce allocation across projects and accounts, in coordination with team leads.
  • Support budget and resource investment decisions.

Key skills

• 7–10+ years of experience in Chief of Staff, Strategy, Operations, Consulting, or similar roles in a fast‑paced, product‑led or technology environment.
• Strong understanding of product, platform, and technology delivery in complex, cross‑functional settings.
• Ability to operate across strategy, execution, and client‑facing work.
• Proven experience developing high‑quality client presentations and materials independently.
• Strong problem‑solving skills, with the ability to synthesise complex information into clear, actionable insights.
• Execution‑focused, with a track record of driving outcomes in fast‑moving, ambiguous environments.
• Excellent communication skills, with confidence engaging senior stakeholders.
• High emotional intelligence, sound judgment, and ability to operate with discretion.

Additional information

Diversity and inclusion is a core part of who we are at Publicis Production. We’re committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group – whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn’t just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.