At a Glance
- Tasks: Support client strategies and collaborate with teams to drive business growth.
- Company: Join Epsilon, a leading global data and technology company in marketing.
- Benefits: Competitive pay, great benefits, hybrid work, and endless career growth opportunities.
- Other info: Dynamic, supportive environment focused on innovation and employee well-being.
- Why this job: Make an impact in digital marketing while learning from industry experts.
- Qualifications: 1-2 years in account management or digital media; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Seeking a motivated Client Services Associate for the team to support quality campaigns and business growth. This role is ideal for someone with early experience in digital marketing or account management who thrives in a fast-paced commercial, customer-focused environment and is eager to build expertise in digital advertising, client management, and AdTech strategy.
How You’ll Make an Impact
- Work together win together: You will report to the Director of Client Services and collaborate with other departments, such as Product, Creative, Technical, Analytics, and Sales. Together, the teams will ensure Digital strategies are aligned with overall business strategy.
- Innovate with purpose: Collaborate closely with Client Services and Sales to assist with reporting, billing, and program health checks in order to drive increased revenue growth. You will work across Epsilon Business – Retail Media, Digital and Accelerate platforms gaining a deep understanding of AdTech and MarTech.
Key Responsibilities
- Client Services Support: Partner with Commercial Leads to assist in the successful enablement of client strategies. Support coordination cross-functional teams to keep projects on track. Support in creating and maintain project timelines, ensuring key deadlines are met.
- Campaign Delivery & Reporting: Monitor ongoing campaign activity, flagging optimisation opportunities and trends. Preparing client reporting on campaign performance and insights. Help with end-of-campaign analysis, gathering findings to guide future actions. Help maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
- Strategy Enablement & Growth: Chip in to the team’s work on developing and implementing long-term, revenue-generating strategies. Support the tracking and analysis of internal business performance metrics. Stay up to date on digital behaviours, trends, and guidelines to provide fresh insights to clients and the team.
- Client & Product Knowledge: Build strong internal working relationships through clear communication and reliable client support. Develop expertise in Epsilon products and services. Lead client strategy discussions by sharing observations and insights from campaign performance.
Who You Are
- An analytical demeanor adept at delving into data and identifying valuable patterns.
- Awareness of digital behaviour, marketing trends, and customer journeys.
- Strong organisational skills with the ability to juggle multiple tasks and priorities.
- An approach that prioritizes customer appreciation and is passionate about growth.
- Clear and confident communication skills, both written and verbal.
- Competence in Excel, Word, PowerPoint; familiarity with analytics tools (Google Analytics).
- 1–2 years of experience in account management, project management, or the digital media industry (preferred).
- A self-starter attitude and eagerness to learn in a dynamic, fast-paced environment.
Additional Information
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. Our pillars are not just words. They’re how we show up every day.
- People centricity: We focus on employee well-being in an environment where colleagues truly care about each other.
- Collaboration: We work together, support one another, and collectively achieve goals.
- Growth: There are endless opportunities for growth through learning, development and career advancement.
- Innovation: We drive progress through cutting-edge solutions and forward‑thinking approaches.
- Flexibility: We’ve created a balance between work and personal life, and we encourage adaptability to solve problems creatively.
Our values guide us to create value for our clients, our people and consumers. Act with integrity, work together to win together, innovate with purpose, respect all voices, empower with accountability. These pillars and values are our foundation—shaping our culture, guiding our decisions, and uniting us in common purpose.
We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Associate Client Services Manager in London employer: Publicis Groupe ANZ
Epsilon is an exceptional employer that prioritises employee well-being and fosters a collaborative work culture, making it an ideal place for those looking to grow in the digital marketing and AdTech sectors. With a strong focus on innovation and flexibility, employees benefit from competitive compensation, a comprehensive benefits package, and abundant opportunities for professional development, all while working in the vibrant environment of the Iconic Television Centre in White City. Join us to be part of a people-centric team that values integrity, creativity, and mutual success.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Client Services Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role. Keep it concise but impactful, showing your enthusiasm for the position and the company.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your appreciation and professionalism.
We think you need these skills to ace Associate Client Services Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Associate Client Services Manager role. Highlight your experience in digital marketing or account management, and show us how you can thrive in a fast-paced environment.
Showcase Your Skills:We want to see your analytical skills in action! Mention any relevant tools you've used, like Google Analytics, and give examples of how you've identified trends or optimised campaigns in the past.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. We appreciate confident communication, so let your personality shine through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Publicis Groupe ANZ
✨Know Your Digital Marketing Basics
Brush up on your digital marketing knowledge before the interview. Understand key concepts like AdTech, MarTech, and how they relate to client management. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive decisions in past roles. Be ready to discuss any tools you've used, like Google Analytics, and how you've identified trends or optimisation opportunities in campaigns.
✨Demonstrate Strong Communication
Practice articulating your thoughts clearly and confidently. Since this role involves collaboration with various teams, showing that you can communicate effectively will be crucial. Consider role-playing common interview questions with a friend.
✨Emphasise Your Organisational Skills
Be prepared to discuss how you manage multiple tasks and priorities. Share specific examples of how you've kept projects on track and met deadlines, as this is essential for supporting client strategies and campaign delivery.
