At a Glance
- Tasks: Lead client integrations and ensure smooth transitions for users on our tech platform.
- Company: Join Epsilon, a leader in retail media technology with a focus on excellence.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to diversity and inclusion.
- Why this job: Make a real impact by improving user experiences and driving innovative solutions.
- Qualifications: Experience in technical roles, strong understanding of integration technologies, and excellent communication skills.
The predicted salary is between 60000 - 80000 £ per year.
How You’ll Make an Impact
At Epsilon, our Platform Delivery teams are essential to maintaining the reliability, stability, and flawless functioning of our production systems and offerings. Our dedication to excellence ensures that our customer support is second to none, crafting a "center of excellence" for comprehensive service delivery support. Your role will be integral in guaranteeing smooth user transitions and continuous happiness with our technology platform. By providing expert onboarding support and ongoing assistance, you will improve user engagement, overcome technical challenges, and passionately advocate for user needs. As a Client Integration Engineer, you will play a key role in delivering technical solutions and maintaining relationships with our Retail Media Network (RMN) retailer clients. You will act as a link between clients and our internal Product and R&D teams. You will lead integrations and handle post-launch issue resolution. Employ your technical skills and RMN platform knowledge to build and deliver actionable strategies and solutions.
What You’ll Achieve
- Lead new client integrations from a technical perspective.
- Own the technical relationship for clients post-launch, aligned with their Tier.
- Act as the primary liaison during technical integrations and secondary contact for fixing and debugging.
- Support the Client Management team when up-sell opportunities are identified.
- Field and champion new Feature Requests submitted by retailers.
- Coordinate with internal Product and R&D teams to identify short-term workarounds and long-term scalable solutions.
- Implement a global integration strategy aligned with the organization’s goals.
- Identify integration opportunities, assess feasibility and impact, and build a roadmap for implementation.
- Allocate and manage resources and technology to support integration initiatives, ensuring efficient utilization.
- Collaborate with multi-functional teams (Sales, Product, Customer Integrations, Platform, Engineering) to ensure seamless integration of systems, processes, and workflows.
- Champion communication and alignment among various partners.
Operational Practices
- Uphold operational practices that support a future-fit model.
- Maintain operational integrity across all production environments.
- Lead the service transition into the Platform Operations team for technical client support post-launch.
- Standardize prioritization and implementation documentation collected by Client Integrations, Solutions, and Onboarding teams to guarantee smooth handoffs.
System Reliability
- Collaborate with Engineering, Product, Delivery, and Security teams to ensure production/system reliability.
- Align with Product and Engineering to understand how feature development impacts overall system performance and customer experience.
Product Knowledge
- Stay ahead of Epsilon RMN product suite features, improvements, and roadmap.
- Keep informed about industry trends in retail media, ad-tech, and advertising.
- Maintain a high-level understanding of the Epsilon system components: Reporting, Ad Serving, API Integration, Product Catalog, Ad Placements.
- Possess a solid technical understanding of Epsilon Onsite and Offsite platforms, toolsets, and partner systems.
Team Membership
- Act in the best interest of both the customer and the team at all times.
- Develop team cohesion and build strong multi-functional relationships.
- Work with internal delivery groups to guarantee high-quality customer experience and efficient case resolution.
Process Improvement and Simplification
- Work together with the VP of Platform Operations, VP Pre-Sales, and VP Client Integrations to identify and carry out process simplification strategies.
- Proactively find opportunities to improve and simplify overall technology solutions.
- Work jointly with the VP of Platform Operations to develop the "Implementation and Integration Playbook" aimed at maintaining consistent retailer integration globally from technical and project management angles.
Qualifications
Who You Are
- Demonstrated ability in technical roles within business-to-business, large/strategic customer segments.
- Consistent record of achievements and expertise in similar roles.
Technical Proficiency
- Strong understanding of integration technologies, APIs, data exchange protocols, and cloud-based systems.
- Intermediate expertise in web technologies and scripting languages, including JavaScript, Shell, Python, HTML, SQL.
- Experience integrating software systems through APIs.
Global Business Insight
- Understanding of global business operations and cultural nuances, especially in diverse markets.
Contract and Service Management
- Experience leading commercial technology contracts, technical service-level agreements (SLAs), and critical metrics.
- Proficiency in ITIL or similar service delivery methodologies.
Communication, Planning, and Coordination
- Strong planning and problem-solving skills with a focus on innovation and process improvement.
- Strong communication skills—effective in engaging audiences with technical and non-technical backgrounds.
- Proven ability to collaborate with internal and external partners and manage organizational change related to customer integrations.
Essential Skills & Experience
- Experience in Advertising Technology.
- Proficiency in project management methodologies and tools to coordinate complex integration projects.
- Hands-on experience with Google Cloud Technologies: Big Query, Google Cloud Storage, Pub/Sub, Kubernetes.
Education
- Bachelor’s degree or higher in Computer Science, Engineering, or a related field — or equivalent practical experience.
Equal Opportunity Statement
Because You Matter. We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.
Lead Client Integration Engineer employer: Publicis Groupe ANZ
At Epsilon, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, particularly in our vibrant location where the tech scene thrives. Join us to be part of a team that values your contributions and champions your professional journey while delivering cutting-edge solutions to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Client Integration Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees at Epsilon on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding the RMN platform inside out. Brush up on your technical skills and be ready to discuss how you can lead client integrations effectively. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to client integrations during interviews. This will showcase your ability to think on your feet and handle real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Epsilon team!
We think you need these skills to ace Lead Client Integration Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the job description. We want to see how you can make an impact as a Lead Client Integration Engineer!
Showcase Your Technical Skills:Since this role is all about technical solutions, don’t hold back on showcasing your expertise in integration technologies and APIs. We love seeing real examples of how you've tackled challenges in the past!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences shine through without unnecessary fluff.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Publicis Groupe ANZ
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around integration technologies and APIs. Be ready to discuss how you've used these in past roles, as well as any specific experiences with cloud-based systems or scripting languages like JavaScript or Python.
✨Understand the Client's Needs
Before the interview, research Epsilon and its Retail Media Network. Familiarise yourself with their products and services, and think about how you can improve user engagement and overcome technical challenges for clients. This will show that you're not just technically savvy but also client-focused.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to client integrations or post-launch issues. Think through some scenarios where you had to troubleshoot or advocate for a client’s needs, and be ready to explain your thought process and the outcomes.
✨Showcase Your Team Spirit
Epsilon values collaboration, so be prepared to discuss how you've worked with multi-functional teams in the past. Share examples of how you’ve built strong relationships across departments and contributed to a cohesive team environment, as this will highlight your fit for their culture.
