Publicis Sapient in London is seeking a Manager in CX&I to shape future-state customer and employee experiences using design thinking and strong research.
You will lead multidisciplinary, client-facing workstreams, embed AI responsibly, and map end-to-end journeys, balancing quick pilots with measurable outcomes.
The role requires industry experience in Consumer Products, Financial Services or Travel & Hospitality, with hands-on AI fluency and a commercial mindset.
#J-18808-Ljbffr
AI-Driven CX & Innovation Manager employer: Publicis Groupe ANZ
Starcom is an exceptional employer that prioritises its people, fostering a welcoming and supportive culture that has earned recognition as one of Campaign’s Best Places to Work for five consecutive years. With a strong commitment to diversity and inclusion, alongside robust learning and development programmes, employees are empowered to reach their fullest potential while working on high-impact campaigns for globally recognised brands like Procter & Gamble. Located in a dynamic environment, the company offers a range of benefits including enhanced parental leave and reflection days, ensuring a balanced work-life experience for all team members.
