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- Tasks: Empower individuals facing housing crises by providing tailored support and solutions.
- Company: Join Publica Group Ltd, a forward-thinking organisation transforming local services.
- Benefits: Enjoy flexible working, generous leave, health cash plan, and employee assistance programmes.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, experience with vulnerable people, and strong communication skills.
- Other info: Work in a dynamic team, with opportunities for personal growth and community impact.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About The Role
Do you want to be part of empowering individuals to find their own solution to their housing crisis? This may be the job for you
You will provide a comprehensive homelessness service to customers with a range of housing related issues on behalf of Publica and involved with assisting in the day to day running of Publica\’s Homeless Hostel\’s.
Creating individual housing plans for every applicant which fully reflects their needs and circumstances, whilst managing and resolving caseloads for those currently experiencing a housing crisis. Sourcing appropriate short term and long term accommodation to assist the council in discharging its duties, whilst maintaining accurate records both written and electronically and ensuring they are captured and recorded accurately.
You will be required to represent the section/department at meetings/working parties/case conferences as appropriate and maintain a thorough knowledge of Housing and related legislation, including the Housing Acts, case law, the Homelessness Reduction code of guidance and good practice in the implementation thereof.
What we are looking for…
The successful candidate will be analytical and confident in interpreting housing legislation, with strong decision making skills essential for delivering effective homelessness prevention and relief services.
You will be someone who values structure, confidentiality, and professionalism as much as they do empathy and support. You will be expected to handle sensitive personal information with the utmost discretion, in line with GDPR and safeguarding protocols. Maintaining client confidentiality is non-negotiable in this role.
This role requires a strong understanding of professional boundaries and the ability to maintain them — even in emotionally complex situations. This is a rewarding but demanding role — ideal for someone who thrives on helping others in crisis, but who understands the importance of clear boundaries, resilience, and confidentiality.
You will need resilience and adaptability as you will often work with people experiencing stress, crisis, or confrontation, so it is essential you can manage these situations calmly and confidently. Being emotionally resilient and understand how to support others without becoming personally involved or emotionally entangled.
Teamwork is essential for this role to work effectively with colleagues and external agencies.
Please note you will need to be in the Witney offices 2 – 3 days a week and have the ability to travel within West Oxfordshire as required.
You will need…
- GCSEs (5 A-Cs or equivalent, including Maths and English) Please confirm what qualifications as not clear on JD
- Experience of working with vulnerable people
- Experience of working with people with complex needs
- Communicates effectively at all levels (excellent verbal and written skills)
For more information about this role please see the Job Description/Person Specification.
Special Conditions…
- Full UK Driving Licence with access to a vehicle for work purposes
- DBS Check
- Expected to work reasonable additional hours in line with the needs of the service
What can we do for you…
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of 5% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
These are just a handful of the benefits that you can enjoy when you join us
To apply for this position please click on \”apply now\” within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It\’s important that we\’re a good fit for each other, so let us know what\’s important to you and why you want to work for Publica Group Ltd.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies – Please state this within your covering statement or in a separate email.
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years\’ employment or education history (if applicable) and, in some cases, verification of criminal record.
About Us
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Homeless Relief Officer employer: PublicaGroup
Contact Detail:
PublicaGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homeless Relief Officer
✨Tip Number 1
Get to know the organisation! Research Publica and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to homelessness services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle challenging scenarios, especially those involving vulnerable individuals. Show us your empathy and decision-making skills in action.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Homeless Relief Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Homeless Relief Officer role. Highlight your experience with vulnerable people and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Supporting Statement: In your supporting statement, be sure to address the criteria listed in the job description. Share specific examples of how you've handled complex situations or supported individuals in crisis. This is your chance to shine!
Show Your Passion: Let us know why you want to work with Publica and how you can contribute to our mission. We love candidates who are genuinely passionate about helping others and making a difference in their community.
Proofread Before You Submit: Before hitting that 'apply now' button, give your application a thorough proofread. Spelling and grammar mistakes can distract from your message. We want to see your best work, so take the time to polish it up!
How to prepare for a job interview at PublicaGroup
✨Know Your Legislation
Familiarise yourself with the Housing Acts and the Homelessness Reduction code of guidance. Being able to discuss these confidently will show your analytical skills and understanding of the legal framework that underpins the role.
✨Showcase Your Empathy
Prepare examples of how you've supported vulnerable individuals in the past. Highlighting your ability to maintain professional boundaries while being empathetic is crucial for this role, so think of specific situations where you balanced these aspects.
✨Demonstrate Resilience
Be ready to discuss how you've handled stressful or confrontational situations. This role requires emotional resilience, so share stories that illustrate your calmness and confidence in managing crises.
✨Teamwork Matters
Think about your experiences working in teams, especially in challenging environments. Be prepared to explain how you collaborate with colleagues and external agencies to achieve common goals, as teamwork is essential in this position.