At a Glance
- Tasks: Be the go-to person for customer enquiries across various council services.
- Company: Join PublicaGroup, a supportive team in Cirencester.
- Benefits: Enjoy 27 days of annual leave, pension scheme, and health cash plans.
- Other info: Flexible working options with a focus on work-life balance.
- Why this job: Make a difference in your community while developing your customer service skills.
- Qualifications: No specific qualifications required, just a passion for helping others.
The predicted salary is between 12 - 15 £ per hour.
PublicaGroup in Cirencester is seeking a Customer Service Advisor to be the first point of contact for various council services. You will thrive in a fast-paced environment and manage enquiries across multiple channels while collaborating with a supportive team.
This permanent role offers 25 hours per week with a focus on delivering excellent customer service, comprehensive training, and a mix of office and agile working.
Benefits include:
- 27 days of annual leave
- A pension scheme
- Health cash plans
Multichannel Customer Advisor, Part-Time Office in Cirencester employer: PublicaGroup
PublicaGroup is an excellent employer located in Cirencester, offering a dynamic work environment where you can make a real impact as a Multichannel Customer Advisor. With a strong emphasis on employee development, comprehensive training, and a supportive team culture, you will enjoy a healthy work-life balance with 27 days of annual leave and flexible working options. Join us to be part of a community that values your contributions and prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Multichannel Customer Advisor, Part-Time Office in Cirencester
✨Tip Number 1
Get to know the company! Research PublicaGroup and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll be the first point of contact for enquiries. Role-play with friends or family to get comfortable handling different scenarios and questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly. Plus, it shows you're proactive and keen on joining the team at PublicaGroup. Don't miss out!
We think you need these skills to ace Multichannel Customer Advisor, Part-Time Office in Cirencester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and provided support in the past, especially in a fast-paced environment like ours.
Tailor Your Application:Don’t just send a generic application! We love it when candidates personalise their cover letters and CVs to reflect the job description. Mention how your skills align with the role of a Multichannel Customer Advisor.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at PublicaGroup
✨Know the Company Inside Out
Before your interview, take some time to research PublicaGroup. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Showcase Your Multichannel Skills
Since the role involves managing enquiries across multiple channels, be prepared to discuss your experience with different communication methods. Whether it's phone, email, or social media, have examples ready that demonstrate your ability to handle customer queries efficiently.
✨Emphasise Team Collaboration
PublicaGroup values a supportive team environment, so highlight your teamwork skills. Share specific instances where you've successfully collaborated with colleagues to resolve customer issues or improve service delivery.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle various customer service situations. Think about past experiences where you dealt with difficult customers or high-pressure situations, and be ready to explain your thought process and actions.
