At a Glance
- Tasks: Be the friendly face of customer service, handling enquiries across phone, email, and face-to-face.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Enjoy flexible working, generous leave, health cash plan, and a solid pension scheme.
- Other info: Comprehensive training provided; perfect for those passionate about helping others.
- Why this job: Make someone's day better while developing your skills in a dynamic environment.
- Qualifications: 5 qualifications at NVQ level 2 or GCSE Grade C/4, including Maths and English.
The predicted salary is between 20000 - 25000 £ per year.
Permanent, 25 hours per week (Monday-Friday) 9am-2pm. Looking for a role where no two days are the same — and where your people skills truly shine? As a Customer Service Advisor, you’ll be the friendly first point of contact for a wide range of council services.
About the role…
- You will handle a variety of enquiries across multiple channels (phone, email, face-to-face).
- Navigate several systems with confidence and accuracy.
- You will thrive under pressure in a fast-paced, ever-changing environment using multiple systems.
- Collaborate with a positive, supportive team that genuinely cares.
Please note, this is primarily an office-based role.
What we’re looking for…
- Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people.
- If you love solving problems and making someone’s day better, you’ll fit right in!
- You will be part of a supportive and engaging team.
- This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service.
- Comprehensive training and support will be provided to ensure you perform to a high standard.
You will need…
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English.
- Proficient in ICT and keyboard skills, with the ability to use multiple systems simultaneously.
- Excellent active listening skills, demonstrating a customer-focused approach and the ability to interpret customer requests.
- Previous experience in customer service.
- Strong organisational abilities and multitasking abilities.
About Us
What can we do for you…
- Agile working allowing a mix of home and office working.
- Flexible working arrangements (depending on the role).
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice.
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care.
- Pension scheme with a good employer contribution of up to 7% of your earnings.
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues.
- Cycle to work scheme.
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars.
- Generous sickness cover above statutory entitlements.
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury.
- Life assurance, currently four times your annual salary.
Our organisation is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years’ employment or education history (if applicable) and, in some cases, verification of criminal record.
Customer Service Advisor in Cirencester employer: PublicaGroup
As a Customer Service Advisor, you will join a dynamic and supportive team dedicated to making a positive impact in the community. Our organisation offers comprehensive training, flexible working arrangements, and generous benefits including 27 days of annual leave, a health cash plan, and a robust pension scheme, ensuring that you are well-supported both personally and professionally. With a focus on employee growth and a culture that values collaboration and customer service excellence, this role provides a meaningful opportunity to make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cirencester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the council services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling enquiries during the interview.
✨Tip Number 3
Show off your multitasking abilities! Be ready to discuss how you've successfully managed multiple tasks in previous roles. Use specific examples to demonstrate your organisational skills and calm approach under pressure.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Customer Service Advisor in Cirencester
Some tips for your application 🫡
Show Your People Skills:In your application, let us see your personality shine through! Share examples of how you've helped customers in the past and how you handle different situations. We want to know how you make someone's day better!
Tailor Your Application:Make sure to customise your application for this role. Highlight your experience in customer service and any relevant qualifications. We love seeing how your skills match what we're looking for!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point — it shows us you can communicate effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at PublicaGroup
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Service Advisor role thoroughly. Familiarise yourself with the key responsibilities, such as handling enquiries across multiple channels and using various systems. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since this role is all about people, be ready to share examples of how you've successfully helped customers in the past. Think of specific situations where your calm approach under pressure made a difference. This will highlight your genuine passion for delivering excellent customer service.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions. Show that you can interpret requests and respond thoughtfully. This skill is crucial for a Customer Service Advisor, so demonstrating it in your interview will set you apart.
✨Prepare for Multitasking Scenarios
Expect questions about how you handle multiple tasks at once. Prepare examples from your previous experience where you successfully juggled different responsibilities. This will show that you can thrive in a fast-paced environment, just like the one described in the job description.
