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- Tasks: Provide top-notch customer service in a busy contact centre, handling diverse enquiries.
- Company: Join a supportive council team in the beautiful Cotswolds.
- Benefits: Competitive salary, Monday to Friday hours, and a vibrant work environment.
- Other info: Perfect for those who thrive in fast-paced environments and love helping others.
- Why this job: Make a real difference in your community while enjoying stunning natural beauty.
- Qualifications: 5 qualifications at NVQ level 2 or GCSE Grade C/4, including Maths and English.
The predicted salary is between 27468 - 28010 £ per year.
£27,468 - £28,010, Moreton in Marsh
Permanent, 37 hours per week
About the role…
Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council. If you take pride in the quality of service you provide with the ability to work to tight deadlines and can communicate well we would love to hear from you. This role is Monday to Friday.
This role covers the Cotswolds, famous for quintessentially English market towns and villages built from honey-coloured stone. With a range of gently rolling hills and the largest area of outstanding natural beauty in England making it a perfect base for walking and cycling, you will have this right on your doorstep.
You will need…
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
- Outstanding ICT and keyboard skills and the ability to simultaneously use multiple Microsoft, Google and bespoke systems
- Evidence of experience in a fast paced, high volume customer focussed environment e.g. contact centres
- Excellent active listening skills that demonstrate a customer focus and understanding and have the ability to interpret customer requests for information
- The ability to multitask
Customer Service Advisor in Moreton in Marsh employer: Publica
Contact Detail:
Publica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Moreton in Marsh
✨Tip Number 1
Get to know the company! Research the Council and its services so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your active listening skills before the interview. Try role-playing with a friend or family member to simulate customer interactions. This will help you feel more prepared to handle real-life scenarios in the contact centre.
✨Tip Number 3
Be ready to showcase your multitasking abilities! Think of examples from your past experiences where you successfully juggled multiple tasks. This is key in a fast-paced environment like a contact centre.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Moreton in Marsh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Highlight your experience in fast-paced environments and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Skills: Don’t forget to mention your ICT and multitasking skills! We love candidates who can juggle multiple systems and still provide top-notch service. Give us examples of how you've done this in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Publica
✨Know Your Customer Service Basics
Brush up on the key principles of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the theory but can apply it in real situations.
✨Showcase Your Multitasking Skills
Since this role requires multitasking, prepare to discuss how you've successfully managed multiple tasks in a fast-paced environment. Think of specific scenarios where you juggled different responsibilities and still delivered excellent service.
✨Familiarise Yourself with Relevant Systems
Get comfortable with common software and systems used in customer service, especially Microsoft and Google applications. If you have experience with bespoke systems, be ready to talk about that too. This will demonstrate your readiness to hit the ground running.
✨Practice Active Listening
Active listening is crucial in customer service. During the interview, practice reflecting back what the interviewer says to show you’re engaged. You might even want to prepare a few questions that demonstrate your understanding of customer needs and how to address them.