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For Companies At a Glance
- Tasks: Provide flexible customer service support in a busy contact centre.
- Company: Join Publica, a dynamic organisation serving the Cotswolds community.
- Benefits: Enjoy a permanent role with a Monday to Friday schedule and a vibrant work environment.
- Why this job: Make a real impact by helping customers while enjoying the beauty of the Cotswolds.
- Qualifications: 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4, including Maths and English.
- Other info: Experience in a fast-paced customer-focused environment is essential.
The predicted salary is between 24000 - 36000 £ per year.
Customer Service Advisor
£27,468 – £28,010, Moreton in Marsh
Permanent, 37 hours per week
About the role…
Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Council.
If you take pride in the quality of service you provide with the ability to work to tight deadlines and can communicate well we would love to hear from you.
This role is Monday to Friday .
This role covers the Cotswolds, famous for quintessentially English market towns and villages built from honey-coloured stone. With a range of gently rolling hills and the largest area of outstanding natural beauty in England making it a perfect base for walking and cycling, you will have this right on your doorstep.
You will need…
Customer Service Advisor employer: Publica
Contact Detail:
Publica Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the services provided by the Council. Understanding their offerings will help you answer customer queries more effectively and demonstrate your commitment to the role during interviews.
✨Tip Number 2
Practice your active listening skills. Engage in conversations where you focus on understanding the speaker's needs, as this is crucial for a Customer Service Advisor role.
✨Tip Number 3
Get comfortable with using multiple software systems simultaneously. You might want to explore online tutorials for Microsoft and Google applications to boost your ICT skills before applying.
✨Tip Number 4
Research common customer service scenarios and prepare responses. This will help you think on your feet and show that you're ready for the fast-paced environment of a contact centre.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, particularly in fast-paced environments like contact centres. Use specific examples to demonstrate your ability to handle customer enquiries effectively.
Showcase Your Skills: Make sure to mention your ICT and keyboard skills, as well as your proficiency with Microsoft and Google applications. Provide examples of how you've used these skills in past roles to enhance customer service.
Craft a Strong Cover Letter: Write a compelling cover letter that not only introduces yourself but also explains why you are passionate about customer service. Mention your active listening skills and your commitment to providing high-quality service, which are crucial for this role.
How to prepare for a job interview at Publica
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in fast-paced environments. Highlight specific examples where you successfully resolved customer issues or improved their experience.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by nodding and summarising what the interviewer says. This shows that you value their input and understand the importance of listening to customers.
✨Familiarise Yourself with Relevant Systems
Since the role requires using multiple systems, brush up on your knowledge of Microsoft and Google applications. If possible, mention any experience you have with bespoke systems to demonstrate your adaptability.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations. Prepare by thinking of scenarios from your past experiences and how you effectively managed them, focusing on your problem-solving skills.
