At a Glance
- Tasks: Be the friendly face of our council services, handling enquiries across various channels.
- Company: Join a supportive team that values your people skills and passion for helping others.
- Benefits: Enjoy comprehensive training, a positive work environment, and a meaningful role.
- Why this job: Make someone's day better while thriving in a fast-paced, dynamic setting.
- Qualifications: A can-do attitude and a passion for excellent customer service are essential.
The predicted salary is between 22000 - 26000 € per year.
About The Role
Permanent, 37 hours per week (Monday-Friday) 8.45am-5pm.
Looking for a role where no two days are the same and where your people skills truly shine? As a Customer Service Advisor, you'll be the friendly first point of contact for a wide range of council services.
About the role:
- You will handle a variety of enquiries across multiple channels (phone, email, face-to-face).
- Navigate several systems with confidence and accuracy.
- You will thrive under pressure in a fast-paced, ever-changing environment using multiple systems.
- Collaborate with a positive, supportive team that genuinely cares.
Please note, this is primarily an office-based role.
What we're looking for:
- Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people.
- If you love solving problems and making someone's day better, you'll fit right in!
- You will be part of a supportive and engaging team.
- This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service.
Comprehensive training and support will be provided to ensure you perform to a high standard.
So, if you're looking for a meaningful role where what you do really matters, we'd love to hear from you.
You will need:
- A minimum of 5 qualifications equivalent ...
Customer Service Advisor in Witney employer: Publica Group
As a Customer Service Advisor, you will join a dynamic and supportive team dedicated to making a positive impact in the community. Our company fosters a collaborative work culture that values employee growth through comprehensive training and development opportunities, ensuring you thrive in your role. Located in a vibrant area, we offer a fulfilling work environment where your contributions truly matter, making every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Witney
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since you'll be dealing with a variety of enquiries, role-play common customer scenarios with a friend or family member. This will help you feel more confident and prepared for those tricky questions during the interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories in your interview to demonstrate your can-do attitude.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re genuinely interested in the role.
We think you need these skills to ace Customer Service Advisor in Witney
Some tips for your application 🫡
Show Your People Skills:In your application, let us see your people skills shine! Share examples of how you've helped others or resolved issues in the past. We want to know how you connect with people and make their day better.
Tailor Your Application:Make sure to customise your application for the Customer Service Advisor role. Highlight your experience with handling enquiries across different channels and any relevant systems you've used. This shows us you're a perfect fit!
Keep It Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the ideal candidate for this fast-paced environment.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Publica Group
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities mentioned in the job description, like handling enquiries across multiple channels and navigating various systems. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about people, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you solved problems or made someone's day better. This will highlight your genuine passion for helping others, which is exactly what they're looking for.
✨Stay Calm Under Pressure
The job requires thriving in a fast-paced environment, so prepare to discuss how you handle stress. Share strategies you use to stay calm and focused when things get hectic. This will show that you can maintain a positive attitude even when faced with challenges.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or the training process. This not only shows your interest in the role but also gives you insight into the company culture and how they support their staff.
