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- Tasks: Support payroll services and handle queries in a fast-paced, collaborative environment.
- Company: Join Publica Group Ltd, transforming local services with a customer-focused approach.
- Benefits: Flexible working, 27 days annual leave, health cash plan, and generous pension contributions.
- Other info: Agile working options and excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real impact on payroll operations.
- Qualifications: GCSE Maths and English or equivalent; experience in administration or customer service.
The predicted salary is between 30000 - 40000 £ per year.
We're looking for a proactive and organised individual to join our payroll team in a newly created role. This is a great opportunity for someone with strong administrative or customer service experience who enjoys working in a fast-paced, collaborative environment. You'll play a key role in supporting the delivery of payroll services within Publica and our partner Councils, helping to ensure smooth day-to-day operations. Working closely with the wider team, you'll handle a variety of administrative tasks and respond to both internal and external queries.
Key responsibilities
- Respond to queries from internal and external customers in a timely and professional manner
- Help meet operational demands in line with service level agreements (SLAs)
- Support employee benefits and recognition schemes
- Assist with the company absence line to ensure continuity of service
- Provide administrative support to the payroll team, assisting with payroll services for multiple clients
About you
- A natural multitasker who can manage competing priorities
- Comfortable working across different systems or organisations
- A team player with a proactive, can-do attitude
- Great attention to detail
- Experience in administration or customer service roles
You will need
- GCSE Maths and English or equivalent to grade C/4 or higher
- Administration/payroll/business and finance type qualification or relevant experience
- Good working knowledge of Word, Excel and Outlook
- Working as part of a team and in a shared service environment
- Ability to prioritise work effectively and keep track of several moving tasks
For more information about this role please see the Job Description/Person Specification. Closing Date - Sunday 10th May; Interview Date - Wednesday 20th May in Cirencester.
Special Conditions
- BPSS Check
- Ability to travel
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
About The Organisation
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Payroll Support Administrator in Stratton employer: Publica Group
Contact Detail:
Publica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Support Administrator in Stratton
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Publica and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions. Think about how your previous experience in administration or customer service can relate to the role of Payroll Support Administrator. We want you to shine!
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to see if Publica is the right fit for you!
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Payroll Support Administrator in Stratton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administrative or customer service experience, as this is key for the Payroll Support Administrator role.
Craft a Compelling Cover Letter: Use your cover letter to showcase your proactive attitude and attention to detail. Mention specific examples of how you've successfully managed competing priorities in previous roles.
Showcase Your Team Spirit: Since this role involves working closely with a team, emphasise your ability to collaborate and support others. Share experiences where you’ve contributed to a team’s success or helped resolve issues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Publica Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of payroll processes and the specific responsibilities of a Payroll Support Administrator. Brush up on your knowledge of relevant software like Excel and any payroll systems mentioned in the job description.
✨Show Off Your Multitasking Skills
Since this role requires juggling multiple tasks, be prepared to discuss examples from your past where you've successfully managed competing priorities. Think of specific situations that highlight your organisational skills and ability to work under pressure.
✨Customer Service is Key
As you'll be responding to queries from both internal and external customers, be ready to demonstrate your customer service experience. Share stories that showcase your proactive approach and how you handle challenging situations with professionalism.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the specific challenges the payroll team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.