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For Companies At a Glance
- Tasks: Support payroll services and respond to customer queries in a fast-paced environment.
- Company: Join a dynamic team at Publica, focused on collaboration and efficiency.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work culture.
- Other info: Opportunity to grow within a collaborative team and manage diverse tasks.
- Why this job: Perfect for organised multitaskers looking to make an impact in payroll administration.
- Qualifications: Strong administrative or customer service experience; no direct payroll experience needed.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
We are looking for a proactive and organised individual to join our payroll team in a newly created role. This is a great opportunity for someone with strong administrative or customer service experience who enjoys working in a fast-paced, collaborative environment. You will play a key role in supporting the delivery of payroll services within Publica and our partner Councils, helping to ensure smooth day-to-day operations. Working closely with the wider team, you will handle a variety of administrative tasks and respond to both internal and external queries.
Key responsibilities
- Respond to queries from internal and external customers in a timely and professional manner
- Help meet operational demands in line with service level agreements (SLAs)
- Support employee benefits and recognition schemes
- Assist with the company absence line to ensure continuity of service
- Provide administrative support to the payroll team, assisting with payroll services for multiple clients
About you
You don’t need direct payroll experience - what matters most is your ability to stay organised, communicate clearly, and manage a varied workload with accuracy and attention to detail. A natural multitasker who can manage competing priorities. Comfortable working across different systems or organisations. A team player with a proactive approach.
Payroll Support Administrator employer: Publica Group
Contact Detail:
Publica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the payroll or administrative fields on LinkedIn. A friendly chat can open doors and give you insights into the role that might just set you apart from the competition.
✨Tip Number 2
Prepare for those interviews! Research common payroll-related questions and practice your responses. We want you to feel confident and ready to showcase your organisational skills and customer service experience.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks successfully. This will highlight your ability to thrive in a fast-paced environment, just like the one at Publica.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Payroll Support Administrator
Some tips for your application 🫡
Show Off Your Organisational Skills: In your application, highlight how you've managed multiple tasks or projects in the past. We want to see that you can juggle priorities like a pro, especially in a fast-paced environment!
Communicate Clearly: Make sure your written communication is spot on! Use clear and concise language to demonstrate your ability to respond to queries effectively. Remember, we value clarity just as much as you do.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences that match the Payroll Support Administrator role. We love seeing genuine interest!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our payroll team!
How to prepare for a job interview at Publica Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Payroll Support Administrator. Familiarise yourself with payroll processes, customer service expectations, and how to handle administrative tasks efficiently. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Since the job requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and maintained accuracy under pressure. This will demonstrate your capability to thrive in a fast-paced environment.
✨Communicate Clearly and Professionally
As you'll be responding to queries from both internal and external customers, practice articulating your thoughts clearly. During the interview, focus on being concise and professional in your responses. This will showcase your communication skills and reassure the interviewers that you can handle customer interactions effectively.
✨Be a Team Player
Highlight your ability to work collaboratively with others. Share examples of how you've contributed to team success in previous roles. Emphasising your proactive attitude and willingness to support colleagues will resonate well, as teamwork is crucial in this position.