At a Glance
- Tasks: Support your community by managing customer enquiries and maintaining accurate financial records.
- Company: Join a supportive local government team focused on excellent service.
- Benefits: Flexible hybrid working after training, professional development, and a chance to make a difference.
- Other info: Gain valuable experience in local government revenues with opportunities for growth.
- Why this job: Be part of a vital role that helps residents and businesses thrive.
- Qualifications: 5 qualifications at NVQ Level 2 or GCSE Grade C/4, strong communication skills.
The predicted salary is between 23634 - 28886 £ per year.
Are you a detail-oriented and customer-focused professional looking to play a key role in supporting your local community? We are seeking a confident Revenues Officer to join our team, providing excellent service to members of the community. You will be responsible for handling a wide range of customer enquiries, both over the phone and face-to-face, ensuring every interaction is managed professionally, efficiently and with empathy.
The successful candidate will have strong administrative skills, excellent attention to detail and the ability to maintain accurate records while managing a varied workload. You will be confident dealing with challenging or sensitive situations, demonstrating resilience and a proactive approach to finding positive outcomes for customers. Strong communication skills are essential as you will regularly liaise with customers and colleagues to resolve queries and provide support.
During your initial training period, you will be required to attend the office five days per week. This training phase can last up to six months, depending on your progress and confidence in the role. Once fully trained, you will have the opportunity to work on a hybrid basis, combining office and home working to provide greater flexibility.
You'll play an important part in maintaining accurate financial and customer records, while providing clear advice to residents and businesses. Your responsibilities will include:
- Maintaining accurate and up-to-date Council Tax and Business Rates records
- Dealing with enquiries from the public, colleagues and external organisations
- Providing accurate advice and guidance within the relevant legislation
- Recording and managing customer information with attention to detail
- Working collaboratively to meet performance targets and service standards
This role offers the chance to develop a strong understanding of local government revenues, with plenty of scope to grow your skills in a supportive and professional environment.
You will need:
- A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSEs at Grade C/4 or above (including Maths and English)
- Excellent written and verbal communication skills
- A customer-focused approach with the ability to handle challenging situations calmly and professionally
- Strong IT skills, including Microsoft and Google applications
- Ability to build strong customer relationships and maintain accurate records
- Knowledge of Council Tax and/or Business Rates legislation and practices is desirable, but not essential as training will be given
For more information about this role please see the Job Description/Person Specification.
Revenues Officer in Newland employer: Publica Group
Join our team as an LGV Driver in Wiltshire, where we prioritise a supportive work culture that values flexibility and eco-friendly practices. We offer comprehensive training, including full coverage of Driver CPC costs, ensuring you have the skills to excel while enjoying opportunities for personal and professional growth. With a commitment to sustainability and community service, working with us means being part of a dedicated team making a positive impact in the local area.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Officer in Newland
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Publica Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Publica Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Revenues Officer in Newland
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Publica Group:Your cover letter is your chance to shine! Tell us why you want to work at Publica Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Publica Group!
How to prepare for a job interview at Publica Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
