About The Role Housing Reviews and Customer Feedback Coordinator Do you enjoy investigating issues, finding solutions and helping services improve? We're looking for a Housing Reviews and Customer Feedback Coordinator to join our Housing team. This is an exciting opportunity for someone with strong organisational skills, excellent attention to detail and a passion for delivering great customer service. You'll play a key role in ensuring housing complaints, reviews, appeals and information requests are managed effectively, fairly and within statutory timescales. Working closely with colleagues across the Housing service, you'll help ensure that customer feedback is acted upon, lessons are learned and residents receive clear, professional and timely responses. About the role No two days will be the same. You'll work across our districts, Cirencester, Witney and the Forest of Dean coordinating a wide range of enquiries, complaints and reviews, working with teams across the organisation to gather information, investigate issues and support positive outcomes for residents. Your responsibilities will include: Coordinating housing complaints and ensuring they are handled in line with organisational procedures and Housing Ombudsman guidance Managing Housing related Freedom of Information (FOI) and information requests Supporting statutory housing reviews and appe...
Housing Solutions - Reviews and Customer Feedback Coordinator employer: Publica Group
Join our team as an LGV Driver in Wiltshire, where we prioritise a supportive work culture that values flexibility and eco-friendly practices. We offer comprehensive training, including full coverage of Driver CPC costs, ensuring you have the skills to excel while enjoying opportunities for personal and professional growth. With a commitment to sustainability and community service, working with us means being part of a dedicated team making a positive impact in the local area.
