At a Glance
- Tasks: Conduct field inspections and ensure accurate recording of Council Tax and Business Rates.
- Company: Join Publica Group Ltd, transforming local services with a customer-focused approach.
- Benefits: Enjoy flexible working, 27 days annual leave, health cash plan, and generous pension contributions.
- Other info: Agile working environment with excellent career development opportunities.
- Why this job: Engage with the community, work independently, and make a real difference in local governance.
- Qualifications: 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4, plus inspection experience.
The predicted salary is between 27743 - 33909 £ per year.
Are you someone who enjoys being out and about, meeting people and working independently rather than being office-based all day?
We're looking for a proactive and customer-focused Revenues Inspection and Liaison Officer to join our team at our Council Offices in Witney.
You will be responsible for carrying out Revenues inspections across the district, helping to ensure that Council Tax and Business Rates properties are correctly recorded and that any changes are reported to the Valuation Office Agency in a timely manner.
You will also play an important role in ensuring that discounts, exemptions, reductions and premiums are applied accurately and in accordance with relevant legislation.
This is a varied role that combines field-based inspections with office-based work, offering the opportunity to travel throughout the district and engage directly with residents and businesses.
You'll need to be confident building rapport with a wide range of people, comfortable working independently and able to adapt to different situations, including visiting properties and gathering information to support accurate records.
Strong communication skills, sound judgement and a professional approach are essential.
We are particularly interested in hearing from candidates who know the local area well, enjoy working in a mobile role and are organised enough to manage their own workload effectively while out in the community.
You must hold a full UK driving licence, have access to a vehicle for work purposes and be able to travel throughout the West Oxfordshire district.
Key responsibilities
- To carry out all Revenues inspections, negotiating with external agents the dates for completing properties.
- Report new Council Tax and Business Rates properties and alterations to the Valuation Office Agency in an accurate and timely manner to maximise income.
- Make decisions on the effective completion date of properties and serve completion notices for Council Tax and Non-Domestic Rates.
- Act on information and requests from the Valuation Office Agency to set up new and changed properties.
- To investigate properties to verify exemptions, discounts and reliefs and take appropriate action where those reliefs no longer apply.
- To monitor and review Long Term Empty properties and Second Homes, assisting with the administration of premium charges and maximising the income from these levies.
- Maintain accurate, up-to-date records and ensure compliance with relevant legislation and council policies
- Work independently in the community, adhering to the Lone Worker policy
- You will need
- A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4 or above, including Maths and English
- Experience in assessing routine situations and carrying out inspections
- The ability to maintain a detailed understanding of relevant legislation, policies, procedures and guidelines to make informed decisions
- Strong customer service skills and the ability to build effective working relationships
- The ability to remain calm and confident when dealing with challenging customers and environments
- Good time management and route planning skills to manage workload efficiently across the district, Special Conditions BPSS (Baseline Personnel Security Standard check)
- Full UK Driving Licence
- Ability to travel and access to a vehicle for work purposes
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
- What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
- #J-18808-Ljbffr
Revenues Inspection and Liaison Officer in Gloucester employer: Publica Group
Join our team as an LGV Driver in Wiltshire, where we prioritise a supportive work culture that values flexibility and eco-friendly practices. We offer comprehensive training, including full coverage of Driver CPC costs, ensuring you have the skills to excel while enjoying opportunities for personal and professional growth. With a commitment to sustainability and community service, working with us means being part of a dedicated team making a positive impact in the local area.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Inspection and Liaison Officer in Gloucester
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Publica Group, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Publica Group and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Revenues Inspection and Liaison Officer in Gloucester
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Publica Group and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Publica Group
✨Get to Know Public Sector Values
Before your interview with Publica Group, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Publica Group.
