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- Tasks: Lead performance improvement initiatives and analyse data to enhance service delivery.
- Company: Join Publica, a forward-thinking organisation transforming local services.
- Benefits: Enjoy flexible working, generous leave, and a supportive work environment.
- Why this job: Make a real difference by driving sustainable improvements in community services.
- Qualifications: Degree-level qualification or equivalent experience in service improvement.
- Other info: Hybrid role with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Publica delivers high-quality services on behalf of local councils, putting people and communities at the heart of everything we do. This role is ideal for someone who enjoys improving services, analysing performance, and working with managers to turn insight into action. As a Performance Improvement Lead, you'll work with services across the organisation to support effective performance management and continuous improvement. You'll produce accurate and meaningful performance information, review operational delivery, and help managers take timely, evidence-based decisions. You'll play a key role in setting and monitoring KPIs, identifying under-performance, and supporting the implementation of change to improve efficiency and effectiveness. By translating data into clear, actionable insight, you'll help services understand performance and drive sustainable improvement. This is a hybrid role, with a mix of working from home and from our offices in Cirencester, so you will need to live within a reasonable commuting distance. The post is offered on a 12-month fixed-term contract for maternity cover, or until the postholder returns whichever is sooner. The working pattern is Monday to Friday.
Key Responsibilities
- Monitor, review, and evaluate performance across a range of services
- Develop and maintain clear KPIs and targets, identifying trends, risks, and improvement opportunities
- Identify areas of under-performance and support managers with corrective action plans
- Produce clear, concise performance reports that turn data into insight
- Support service improvement activity and help embed new ways of working
- Work collaboratively to ensure performance data is accurate, consistent, and trusted
- Champion continuous improvement and promote a strong performance-driven culture
You’ll thrive in this role if you’re confident working with performance information and engaging with managers to improve outcomes. You should also be comfortable balancing multiple priorities and working in a fast-paced environment.
Qualifications
- Degree-level qualification or equivalent professional experience (typically 5+ years)
- Experience of being involved in continuously improving services and developing products to meet customer need
- Ability to remain calm and confident when dealing with challenging customers and environments
Special Conditions
- A full UK driving licence with access to a vehicle
- Occasional additional hours may be needed to meet service demands
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Health cash plan giving you cash back on health, dental and eye care
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
About The Organisation
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Performance Improvement Lead in Gloucester employer: Publica Group
Contact Detail:
Publica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Improvement Lead in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Publica. A friendly chat can give you insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Publica’s services and think about how your skills can help improve performance. Show them you’re ready to make an impact!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience with performance improvement and how you can turn data into actionable insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Publica.
We think you need these skills to ace Performance Improvement Lead in Gloucester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Performance Improvement Lead role. Highlight your experience in improving services and working with performance data, as this will show us you understand what we're looking for.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements related to performance improvement. Use metrics where possible to demonstrate how you've made a difference, as we love seeing clear, actionable insights!
Be Clear and Concise: In your written application, clarity is key! Keep your language straightforward and avoid jargon. We want to see your ability to communicate complex information simply, just like you would in a performance report.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Publica Group
✨Know Your KPIs
Before the interview, make sure you understand what KPIs are relevant to the Performance Improvement Lead role. Research how Publica measures success and think about how you can contribute to setting and monitoring these indicators.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive performance improvements in previous roles. Be ready to discuss specific situations where your insights led to actionable changes, as this will demonstrate your ability to turn data into meaningful information.
✨Engage with Real Scenarios
Think of potential challenges Publica might face in performance management. Prepare to discuss how you would approach these issues, showing your problem-solving skills and your ability to work collaboratively with managers to implement corrective action plans.
✨Emphasise Continuous Improvement
Publica values a strong performance-driven culture, so be prepared to talk about your commitment to continuous improvement. Share examples of how you've championed new ways of working or supported service improvement activities in the past.