At a Glance
- Tasks: Provide admin support across various Council services and assist with customer enquiries.
- Company: Join a friendly team at Publica Group in Cirencester.
- Benefits: Flexible part-time hours, supportive environment, and skill development opportunities.
- Other info: Ideal for those seeking variety and a chance to learn in a dynamic setting.
- Why this job: Make a real difference in your community while gaining diverse experience.
- Qualifications: GCSE Maths and English or NVQ Level 1; strong admin and communication skills.
The predicted salary is between 9.9 - 12.1 £ per hour.
About The Role Looking for a part-time role that offers variety, flexibility and the chance to make a real difference in your local community?
We're looking for a Business Support Assistant to join our friendly and supportive team based in Cirencester.
As part of our Service Support Team, you'll work with colleagues across a range of services including Revenues, Benefits, Licensing and Environmental Services.
This is a fantastic opportunity to gain experience across multiple areas of Publica Group and develop a broad understanding of how local services are delivered.
You'll work with a wide range of colleagues across the organisation, supporting different service areas and helping to ensure essential services run smoothly for our customers and communities.
This role is ideal for someone who enjoys variety, building relationships and learning new skills.
Whether you're an experienced administrator looking for flexible hours or someone looking to build on existing administration or customer service experience, you'll be supported by a welcoming team and given the opportunity to develop your skills across a range of services.
No two days are exactly the same, but you'll spend your time
- Providing administrative support across a range of Council services
- Responding to customer enquiries by phone, email and in person
- Processing purchase orders and invoices
- Maintaining accurate records and systems
- Directing enquiries to the appropriate teams
- Supporting colleagues with a variety of business support activities
- Helping ensure services run smoothly and efficiently for our communities This role is 20 hours per week.
We can offer flexibility around how these hours are worked, provided they follow a consistent weekly pattern between Monday and Friday.
This could include school hours, mornings, afternoons or another agreed pattern that works for both you and the team.
We're looking for someone who
- Has qualifications equivalent to GCSE Maths and English (or NVQ Level 1)
- Has good administrative and organisational skills
- Communicates confidently and professionally with a range of people
- Enjoys working as part of a team
- Can manage competing priorities and meet deadlines
- Is flexible, adaptable and keen to learn
- Takes pride in delivering excellent customer service Previous administ...
Business Support Administrator in Cirencester employer: Publica Group
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StudySmarter Expert Advice🤫
We think this is how you could land Business Support Administrator in Cirencester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Publica Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Publica Group and let us see your personality shine through!
We think you need these skills to ace Business Support Administrator in Cirencester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Publica Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Publica Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Publica Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Publica Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Publica Group will surely appreciate.
