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- Tasks: Help residents access essential financial support and manage customer cases.
- Company: Join a supportive team in public service with a focus on community welfare.
- Benefits: Hybrid working options, career development, and a collaborative work environment.
- Why this job: Make a real difference in people's lives while building your career.
- Qualifications: 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4, strong communication skills.
- Other info: Office attendance required for the first six months; vehicle access needed for work.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a motivated and customer-focused Benefits Officer to join our Revenues and Benefits Team. This is an excellent opportunity to develop a career in public service, helping residents access essential financial support while working within a supportive and knowledgeable team.
You will be responsible for administering Housing Benefit and Council Tax Support claims in line with legislation and council policy. You will take ownership of customer cases, working collaboratively with colleagues and escalating complex issues to technical specialists when required.
This role can be worked from any of our councils including Cotswold, West Oxfordshire and Forest of Dean. Hybrid working is available; however, office attendance will be required Monday to Friday for the first six months of probation.
You will need:
- At least 5 qualifications equivalent to NVQ Level 2 or GCSE Grade C/4 or above, including Maths and English
- Strong customer service and communication skills (written and verbal)
- Ability to manage time effectively and prioritise workload
- Confidence using a range of IT systems, including Microsoft and Google applications
- Ability to remain calm and resilient in challenging situations
Special conditions:
- Access to a vehicle for work purposes
- BPSS
Benefit Officer in Chesterton employer: Publica Group
Contact Detail:
Publica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefit Officer in Chesterton
✨Tip Number 1
Get to know the company and its values before your interview. This shows you’re genuinely interested in the role and helps you tailor your answers to fit their culture.
✨Tip Number 2
Practice common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience and skills.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This not only shows your enthusiasm but also helps you determine if the role is the right fit for you.
✨Tip Number 4
After the interview, don’t forget to send a thank-you email. It’s a nice touch that keeps you on their radar and reinforces your interest in the position.
We think you need these skills to ace Benefit Officer in Chesterton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Benefits Officer role. Highlight your customer service skills and any relevant experience you have in administering benefits or working with financial support.
Showcase Your Qualifications: Don’t forget to mention your qualifications! Since they’re a key requirement, list your NVQ Level 2 or GCSEs clearly. This helps us see that you meet the basic criteria right away.
Demonstrate Communication Skills: As communication is crucial in this role, use clear and concise language in your application. Show us your written communication skills by keeping your cover letter professional yet approachable.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Publica Group
✨Know Your Benefits Inside Out
Make sure you brush up on the specifics of Housing Benefit and Council Tax Support. Understanding the legislation and council policies will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about how you handled difficult situations and what strategies you used to resolve issues, as this is key for a Benefits Officer.
✨Practice Your IT Proficiency
Since you'll be using various IT systems, it’s a good idea to familiarise yourself with Microsoft and Google applications. If you can, practice navigating these tools so you can confidently discuss your experience during the interview.
✨Demonstrate Your Time Management Skills
Be ready to talk about how you prioritise your workload and manage your time effectively. Consider sharing specific examples of how you've balanced multiple tasks or projects in the past, as this will highlight your organisational skills.
