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For Companies At a Glance
- Tasks: Support payroll services and handle queries in a fast-paced, collaborative environment.
- Company: Join Publica Group Ltd, transforming local services with a customer-focused approach.
- Benefits: Flexible working, 27 days annual leave, health cash plan, and generous sickness cover.
- Other info: Part-time role with excellent career growth opportunities and a hybrid work setup.
- Why this job: Perfect for organised multitaskers looking to make an impact in a supportive team.
- Qualifications: GCSE Maths and English or equivalent; admin or customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
About The Role
We are looking for a proactive and organised individual to join our payroll team in a newly created role. This is a great opportunity for someone with strong administrative or customer service experience who enjoys working in a fast-paced, collaborative environment. You will play a key role in supporting the delivery of payroll services within Publica and our partner Councils, helping to ensure smooth day-to-day operations. Working closely with the wider team, you will handle a variety of administrative tasks and respond to both internal and external queries.
Key responsibilities
- Respond to queries from internal and external customers in a timely and professional manner
- Help meet operational demands in line with service level agreements (SLAs)
- Support employee benefits and recognition schemes
- Assist with the company absence line to ensure continuity of service
- Provide administrative support to the payroll team, assisting with payroll services for multiple clients
About you
You don’t need direct payroll experience - what matters most is your ability to stay organised, communicate clearly, and manage a varied workload with accuracy and attention to detail.
- A natural multitasker who can manage competing priorities
- Comfortable working across different systems or organisations
- A team player with a proactive, can-do attitude
- Great attention to detail
- Experience in administration or customer service roles
This is a part-time position (25 hours per week, 5 hours per day, Mon-Fri) with a flexible hybrid setup, including a regular Wednesday in our Cirencester office and working within core hours of 9am-5pm perfect for someone who values both structure and balance.
You will need
- GCSE Maths and English or equivalent to grade C/4 or higher
- Administration/payroll/business and finance type qualification or relevant experience
- Good working knowledge of Word, Excel and Outlook
- Ability to prioritise work effectively and keep track of several moving tasks
What we can do for you
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
About The Organisation
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Payroll Support Administrator employer: Publica Group Ltd
Contact Detail:
Publica Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Payroll Support Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for payroll roles and practice your answers. We want you to feel confident and ready to showcase your organisational skills and attention to detail.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It shows you're proactive and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Publica.
We think you need these skills to ace Payroll Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Payroll Support Administrator role. Highlight your administrative or customer service experience, and show us how your skills align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for!
Show Off Your Organisational Skills: Since this role requires a proactive and organised individual, don’t shy away from showcasing your ability to manage multiple tasks. Use specific examples from your past experiences to demonstrate how you’ve successfully juggled competing priorities. We want to see that you can keep everything running smoothly!
Communicate Clearly: Effective communication is key in this role, so make sure your application reflects that. Use clear and concise language, and avoid jargon unless it’s relevant. We appreciate straightforwardness, and it’ll help us understand your thought process better!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Publica and how you can be part of our team!
How to prepare for a job interview at Publica Group Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Payroll Support Administrator. Familiarise yourself with the key tasks mentioned in the job description, like responding to queries and supporting payroll services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Organisational Skills
Since the role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or priorities. Be ready to discuss how you keep track of deadlines and ensure accuracy in your work, as this will resonate well with the interviewers.
✨Communicate Clearly and Professionally
As you'll be handling queries from both internal and external customers, practice articulating your thoughts clearly. During the interview, focus on demonstrating your communication skills by answering questions concisely and professionally. This will show that you're capable of representing the company well.
✨Emphasise Your Team Player Attitude
The job is all about collaboration, so highlight your ability to work well within a team. Share specific examples of how you've contributed to team success in previous roles. This will help convey your proactive, can-do attitude, which is exactly what they're looking for.