At a Glance
- Tasks: Be the friendly first point of contact for various council services and handle enquiries across multiple channels.
- Company: Join a supportive organisation that values your people skills and offers a dynamic work environment.
- Benefits: Enjoy flexible working, 27 days annual leave, health cash plan, and generous pension contributions.
- Other info: Comprehensive training provided and opportunities for career growth in a positive team.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4, including Maths and English.
The predicted salary is between 24000 - 28000 £ per year.
About The Role
Looking for a role where no two days are the same and where your people skills truly shine? As a Customer Service Advisor, you'll be the friendly first point of contact for a wide range of council services.
About the role:
- You will handle a variety of enquiries across multiple channels (phone, email, face-to-face).
- Navigate several systems with confidence and accuracy.
- You will thrive under pressure in a fast-paced, ever-changing environment using multiple systems.
- Collaborate with a positive, supportive team that genuinely cares.
Please note, this is primarily an office-based role.
What we're looking for:
- Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people.
- If you love solving problems and making someone's day better, you'll fit right in!
- You will be part of a supportive and engaging team.
- This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service.
- Comprehensive training and support will be provided to ensure you perform to a high standard.
You will need:
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English.
- Proficient in ICT and keyboard skills, with the ability to use multiple systems simultaneously.
- Excellent active listening skills, demonstrating a customer-focused approach and the ability to interpret customer requests.
- Previous experience in customer service.
- Strong organisational abilities and multitasking abilities.
- Excellent communication skills.
Special Conditions: BPSS
About The Organisation:
- Agile working allowing a mix of home and office working.
- Flexible working arrangements (depending on the role).
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice.
- Health cash plan giving you cash back on health, dental and eye care.
- Pension scheme with a good employer contribution of up to 7% of your earnings.
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues.
- Cycle to work scheme.
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars.
- Generous sickness cover above statutory entitlements.
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury.
- Life assurance, currently four times your annual salary.
Our organisation is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.
Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record.
Customer Service Advisor in Oxford employer: Publica Group Ltd
As a Customer Service Advisor, you will join a dynamic and supportive team dedicated to making a positive impact in the community. Our organisation offers comprehensive training, flexible working arrangements, and generous benefits including 27 days of annual leave, a health cash plan, and a strong pension scheme, ensuring that you are well-supported both personally and professionally. With a commitment to employee growth and a culture that values collaboration and customer service excellence, this role provides a meaningful opportunity to make a difference every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Oxford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've helped customers in the past. Highlight your problem-solving abilities and how you made someone's day better.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Advisor in Oxford
Some tips for your application 🫡
Show Off Your People Skills:As a Customer Service Advisor, your people skills are key! Make sure to highlight any experience you have in dealing with customers and how you've made their day better. We want to see that genuine passion for helping others shine through!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like multitasking and problem-solving that are mentioned in the role. It shows us you’re really interested!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points if needed to make your skills and experiences stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Publica Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and the skills required, such as handling enquiries across multiple channels and using various systems. This will help you tailor your answers to show how you fit the bill.
✨Showcase Your People Skills
As a Customer Service Advisor, your people skills are crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or made someone's day better. Highlight your calm approach under pressure and your genuine passion for helping others.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions if needed, and reflect back what you’ve heard. This shows that you’re customer-focused and ready to tackle any enquiry.
✨Be Ready to Multitask
Since the role involves navigating multiple systems simultaneously, be prepared to discuss how you manage multitasking in a fast-paced environment. You could even mention specific tools or techniques you use to stay organised and efficient, which will impress your interviewers.
