About The Role
Are you a detail-oriented and customer-focused professional looking to play a key role in supporting your local community?
We are seeking a confident Revenues Officer to join our team, providing excellent service to members of the community. You will be responsible for handling a wide range of customer enquiries, both over the phone and face-to-face, ensuring every interaction is managed professionally, efficiently and with empathy.
The successful candidate will have strong administrative skills, excellent attention to detail and the ability to maintain accurate records while managing a varied workload. You will be confident dealing with challenging or sensitive situations, demonstrating resilience and a proactive approach to finding positive outcomes for customers. Strong communication skills are essential as you will regularly liaise with customers and colleagues to resolve queries and provide support.
During your initial training period, you will be required to attend the office five days per week. This training phase can last up to six months, depending on your progress and confidence in the role. Once fully trained, you will have the opportunity to work on a hybrid basis, combining office and home working to provide greater flexibility.
What you'll be doing
You'll play an important part in maintaining accurate financial and customer records, while providing clear advice to residents and businesses.
Your responsibilities will include:
• Maintaining accurate and up-to-date Council Tax and Business Rates records • Dealing with enquiries from the public, colleagues and external organisations • Providing accurate advice and guidance within the relevant legislation • Recording and managing customer information with attention to detail • Working collaboratively to meet performance targets and service standards This role offers the chance to develop a strong understanding of local government revenues, with plenty of scope to grow your skills in a supportive and professional environment.
You will need:
• A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSEs at Grade C/4 or above (including Maths and English) • Excellent written and verbal communication skills • A customer-focused approach with the ability to handle challenging situations calmly and professionally • Strong IT skills, including Microsoft and Google applications • Ability to build strong customer relationships and maintain accurate records • Knowledge of Council Tax and/or Business Rates legislation and practices is desirable, but not essential as training will be given For more information about this role please see the Job Description/Person Specification.
Special Conditions
BPSS (Baseline Personnel Security Standard check)
What we can do for you
• Agile working allowing a mix of home and office working • Flexible working arrangements (depending on the role) • 27 days paid annual leave (pro rata if you are working part time) plus
Revenues Officer in London employer: Publica Group Ltd
Ubico is an excellent employer for those seeking a rewarding role as a Loader in the Wiltshire District, offering a vibrant work culture that prioritises community impact and employee wellbeing. With generous leave, flexible working options, and comprehensive training support, employees can thrive both personally and professionally while contributing to cleaner, greener neighbourhoods. The commitment to employee growth and a supportive environment makes Ubico a standout choice for meaningful employment.
