Revenues Officer in Hailey

About The Role Are you a detail-oriented and customer-focused professional looking to play a key role in supporting your local community? We are seeking a confident Revenues Officer to join our team, providing excellent service to members of the community. You will be responsible for handling a wide range of customer enquiries, both over the phone and face-to-face, ensuring every interaction is managed professionally, efficiently and with empathy.

The successful candidate will have strong administrative skills, excellent attention to detail and the ability to maintain accurate records while managing a varied workload. You will be confident dealing with challenging or sensitive situations, demonstrating resilience and a proactive approach to finding positive outcomes for customers. Strong communication skills are essential as you will regularly liaise with customers and colleagues to resolve queries and provide support.

During your initial training period, you will be required to attend the office five days per week. This training phase can last up to six months, depending on your progress and confidence in the role. Once fully trained, you will have the opportunity to work on a hybrid basis, combining office and home working to provide greater flexibility. What you'll be doing You'll play an important part in maintaining accurate financial and customer records, while providing clear advice to residents and businesses. Your responsibilities will include:

• Maintaining accurate and up-to-date Council Tax and Business Rates records
• Dealing with enquiries from the public, colleagues and external organisations
• Providing accurate advice and guidance within the relevant legislation
• Recording and managing customer information with attention to detail
• Working collaboratively to meet performance targets and service standards This role offers the chance to develop a strong understanding of local government revenues, with plenty of scope to grow your skills in a supportive and professional environment. You will need:
• A minimum of 5 qualifications equivalent to NVQ Level 2 or GCSEs at Grade C/4 or above (including Maths and English)
• Excellent written and verbal communication skills
• A customer-focused approach with the ability to handle challenging situations calmly and professionally
• Strong IT skills, including Microsoft and Google applications
• Ability to build strong customer relationships and maintain accurate records
• Knowledge of Council Tax and/or Business Rates legislation and practices is desirable, but not essential as training will be given For more information about this role please see the Job Description/Person Specification. Special Conditions BPSS (Baseline Personnel Security Standard check) What we can do for you
• Agile working allowing a mix of home and office working
• Flexible working arrangements (depending on the role)
• 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
• Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
• Pension scheme with a good employer contribution of up to 7% of your earnings
• Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
• Cycle to work scheme
• Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
• Generous sickness cover above statutory entitlements
• Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
• Life assurance, currently four times your annual salary About The Organisation You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.