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- Tasks: Provide flexible customer service support in a busy contact center.
- Company: Join a dynamic team dedicated to delivering excellent customer service.
- Benefits: Enjoy a competitive salary and the potential for pay awards.
- Why this job: Make a real impact by helping customers with their inquiries every day.
- Qualifications: No specific qualifications required, just a passion for helping others.
- Other info: Permanent position with 37 hours per week.
The predicted salary is between 26178 - 26720 £ per year.
Customer Service Advisor
Witney, Welch Way
£26,178 – £26,720 per annum (pay award pending)
37 hours per week, Permanent
About the role?
Are you looking for a rewarding position in customer service? In this key role you will provide flexible customer service support working in a busy contact centre, responding to a wide range of customer enquiries on virtually all services provided by the Coun…
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Customer Service Advisor employer: Publica Group Ltd
Contact Detail:
Publica Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the services provided by the company. Understanding the range of services will help you respond to customer inquiries more effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. Since this role involves responding to a wide range of customer enquiries, being able to articulate your thoughts clearly and concisely is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you successfully resolved customer issues. This will highlight your capability to handle challenging situations in a busy contact centre.
✨Tip Number 4
Research the company culture and values. Understanding what the company stands for can help you align your answers during the interview and show that you are a good fit for their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in a fast-paced environment.
Showcase Communication Skills: Since this role involves responding to a wide range of customer enquiries, make sure to highlight your communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working as a Customer Service Advisor and how you can contribute to their team.
How to prepare for a job interview at Publica Group Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Customer Service Advisor does. Familiarize yourself with the types of inquiries you might handle and the services provided by the company.
✨Showcase Your Communication Skills
Since this role involves responding to customer inquiries, be prepared to demonstrate your communication skills. Practice active listening and articulate your thoughts clearly during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or provided excellent service.
✨Express Your Passion for Customer Service
Let your enthusiasm for helping customers shine through. Share why you enjoy working in customer service and how you believe it contributes to a positive customer experience.
