At a Glance
- Tasks: Be the friendly face of our council services, helping people with their queries.
- Company: Join a supportive team in a vibrant office environment.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Perfect for students looking for part-time work during the week.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 18000 - 30000 £ per year.
About The Role
Is this the next step in your career? Find out if you are the right candidate by reading through the complete overview below.
Customer Service Advisor
Location: Cirencester
Type: Permanent, 25 hours per week (Monday-Friday 9:00 a.m. to 2:00 p.m.). This is a fully office-based position.
Looking for a varied role where your people skills can really make a difference? As a Customer Service Advisor, you'll be the first point of contact for a wide range of council services, providing helpful, accurate, and professional support.
Customer Service Advisor employer: Publica Group Ltd
Join a supportive and dynamic team in Cirencester, where your role as a Customer Service Advisor will not only enhance your people skills but also contribute to the community. We pride ourselves on fostering a collaborative work culture that values employee growth, offering training and development opportunities to help you thrive in your career. Enjoy a flexible 25-hour work week, allowing for a healthy work-life balance while making a meaningful impact in local council services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and services so you can tailor your approach during interviews. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your people skills! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations in the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your people skills and any relevant experience that shows how you can provide helpful and professional support.
Showcase Your Communication Skills:As a Customer Service Advisor, communication is key! Use clear and concise language in your application. We want to see how well you can convey information and connect with others.
Be Genuine:Let your personality shine through in your application. We’re looking for someone who can make a difference with their approach, so don’t be afraid to show us who you are and why you’re passionate about this role.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the Customer Service Advisor position!
How to prepare for a job interview at Publica Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the specific council services you'll be supporting and think about how your skills can contribute to providing helpful and professional support.
✨Showcase Your People Skills
As this role heavily relies on people skills, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to demonstrate your ability to communicate clearly and empathetically.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
