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- Tasks: Lead performance improvement initiatives and analyse data to enhance service delivery.
- Company: Join Publica, a forward-thinking organisation transforming local services.
- Benefits: Enjoy flexible working, generous leave, health cash plan, and pension contributions.
- Why this job: Make a real impact by driving efficiency and effectiveness in local services.
- Qualifications: Degree-level qualification or equivalent experience in service improvement.
- Other info: Hybrid role with excellent career development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Publica delivers high-quality services on behalf of local councils, putting people and communities at the heart of everything we do. We are looking for a Performance Improvement Lead to join our Business Information, Performance & Improvement team. This role is ideal for someone who enjoys improving services, analysing performance, and working with managers to turn insight into action.
As a Performance Improvement Lead, you will work with services across the organisation to support effective performance management and continuous improvement. You will produce accurate and meaningful performance information, review operational delivery, and help managers take timely, evidence-based decisions. You will play a key role in setting and monitoring KPIs, identifying under-performance, and supporting the implementation of change to improve efficiency and effectiveness. By translating data into clear, actionable insight, you will help services understand performance and drive sustainable improvement.
This is a hybrid role, with a mix of working from home and from our offices in Cirencester, so you will need to live within a reasonable commuting distance. The post is offered on a 12-month fixed-term contract for maternity cover, or until the postholder returns, whichever is sooner. The working pattern is Monday to Friday.
Key Responsibilities:- Monitor, review, and evaluate performance across a range of services
- Develop and maintain clear KPIs and targets, identifying trends, risks, and improvement opportunities
- Identify areas of under-performance and support managers with corrective action plans
- Produce clear, concise performance reports that turn data into insight
- Support service improvement activity and help embed new ways of working
- Work collaboratively to ensure performance data is accurate, consistent, and trusted
- Champion continuous improvement and promote a strong performance-driven culture
You will thrive in this role if you are confident working with performance information and engaging with managers to improve outcomes. You should also be comfortable balancing multiple priorities and working in a fast-paced environment.
Interview Date: 23rd and 24th February
You will need a degree-level qualification or equivalent professional experience (typically 5+ years), experience of being involved in continuously improving services and developing products to meet customer need, and the ability to remain calm and confident when dealing with challenging customers and environments.
Special Conditions:- A full UK driving licence with access to a vehicle
- Occasional additional hours may be needed to meet service demands
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
About The Organisation: You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer-focused organisation driven by real user needs.
Performance Improvement Lead in Cirencester employer: Publica Group Ltd
Contact Detail:
Publica Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Improvement Lead in Cirencester
✨Tip Number 1
Get to know the company inside out! Research Publica's values, recent projects, and their approach to performance improvement. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the team. They might share tips that could give you an edge in your interview.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle under-performance or implement change based on data. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to showcase your achievements! Be ready to discuss specific examples of how you've improved services or driven performance in previous roles. This will demonstrate your capability and fit for the Performance Improvement Lead position.
We think you need these skills to ace Performance Improvement Lead in Cirencester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Performance Improvement Lead role. Highlight your experience in improving services and working with performance data, as this will show us you understand what we're looking for.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements related to performance management and continuous improvement. We love seeing how you've turned insights into action, so don't hold back!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and structure your thoughts logically. This will help us quickly grasp your qualifications and fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the Performance Improvement Lead position. Plus, it’s super easy!
How to prepare for a job interview at Publica Group Ltd
✨Know Your KPIs
Before the interview, make sure you understand what KPIs are relevant to the Performance Improvement Lead role. Research how Publica measures success and be ready to discuss how you can contribute to setting and monitoring these indicators.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to drive performance improvements in previous roles. Be specific about the tools and methods you used to analyse performance and how your insights led to actionable changes.
✨Engage with Real Scenarios
Think of potential challenges Publica might face in performance management. Be ready to discuss how you would approach these issues, demonstrating your problem-solving skills and ability to work collaboratively with managers.
✨Emphasise Continuous Improvement
Publica values a culture of continuous improvement. Share your experiences where you've championed change or innovation in service delivery. Highlight your passion for enhancing efficiency and effectiveness in a fast-paced environment.
