Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our council services, helping customers with their enquiries.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Enjoy flexible working, generous leave, and health cash plans.
- Why this job: Make someone's day better while developing your customer service skills.
- Qualifications: 5 qualifications including Maths and English; customer service experience preferred.
- Other info: Comprehensive training provided and opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About The Role
This is a fully office-based position. Looking for a varied role where your people skills can really make a difference? As a Customer Service Advisor, you will be the first point of contact for a wide range of council services, providing helpful, accurate, and professional support to our community.
In this fast-paced and rewarding position, you will:
- Handle customer enquiries via phone, email, and face-to-face
- Navigate multiple systems confidently and accurately
- Work efficiently under pressure in a busy environment
- Provide clear information and resolve queries effectively
- Collaborate with a supportive and positive team
This is an on-site role and requires office attendance Monday to Friday.
What we’re looking for:
- Someone with a can-do attitude, a calm approach under pressure, and a genuine passion for helping people.
- You will be part of a supportive and engaging team. This role is ideal for someone who possesses a positive attitude and a passion for delivering excellent customer service.
- Comprehensive training and support will be provided to ensure you perform to a high standard.
You will need:
- A minimum of 5 qualifications or equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
- Proficient in ICT and keyboard skills, with the ability to use multiple systems simultaneously.
- Excellent active listening skills, demonstrating a customer-focused approach and the ability to interpret customer requests
- Previous experience in customer service
- Strong organisational abilities and multitasking abilities.
- Excellent communication skills.
About The Organisation
What can we do for you:
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
Our organisation is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years employment or education history (if applicable) and, in some cases, verification of criminal record.
Customer Service Advisor in Cirencester employer: Publica Group Ltd
Contact Detail:
Publica Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Cirencester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the council services they provide. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Show off your people skills! During the interview, share specific examples of how you've helped customers in the past. Highlight your calm approach under pressure and your passion for making someone's day better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Advisor in Cirencester
Some tips for your application 🫡
Show Your People Skills: As a Customer Service Advisor, your people skills are key! Make sure to highlight any experience you have in dealing with customers and how you've made their day better. We want to see that genuine passion for helping others shine through!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like your ability to handle enquiries and work under pressure, as these are exactly what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make sure your application reflects that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Publica Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities, such as handling enquiries and navigating multiple systems. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your People Skills
Since this role is all about helping people, be ready to share examples of how you've successfully resolved customer issues in the past. Highlight your active listening skills and your ability to stay calm under pressure, as these are crucial for making someone's day better.
✨Prepare for Common Questions
Think about common interview questions related to customer service, like how you handle difficult customers or manage multiple tasks. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or the training process. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.