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- Tasks: Help families access financial support using the LIFT platform and collaborate with various stakeholders.
- Company: Publica is a forward-thinking local government organisation focused on improving community services.
- Benefits: Enjoy flexible working, 27 days annual leave, health cash plan, and generous pension contributions.
- Why this job: Make a real difference in your community while working in a supportive and innovative environment.
- Qualifications: NVQ level 3 or A level equivalent, plus three years relevant experience required.
- Other info: Full-time office training initially, then flexible home and office working options available.
The predicted salary is between 27000 - 30000 £ per year.
Publica is seeking a Benefit LIFT (Low Income Family Tracker) Officer.
About the role:
The Benefits LIFT Officer will play a crucial role in using the Low Income Family Tracker (LIFT) platform to identify households that might be entitled to additional financial support. The role involves collaborating with other agencies and stakeholders such as residents and internal and external partners to ensure that recipients receive the full benefits they are entitled to. This includes assessing eligibility, processing claims, advising applicants, and maintaining records in accordance with relevant laws and regulations. The Benefit LIFT Officer will make a real and lasting difference to some of the more vulnerable residents within our communities.
Please note upon starting the role there will be a requirement to work from the office full time for training and support. Once this is established the successful candidate will have the flexibility to work from home and in the office.
You will need:
- A minimum qualification equivalent to NVQ level 3 or A level, and/or three years relevant experience
- Ability to build customer relationships
- Knowledge and experience in assessing complex situations and carrying out inspections
- Ability to remain calm and confident when dealing with challenging customers
- Ability to resolve complex issues by negotiation
Special conditions:
- Ability to travel
- BPSS
For more information about this role please see the Job Description/Person Specification.
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.
What can we do for you:
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd. Your application will not be considered if you have not provided a supporting statement, in addition to your CV.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
Benefit LIFT Officer in Coleford, Gloucestershire employer: Publica Group Ltd
Contact Detail:
Publica Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Benefit LIFT Officer in Coleford, Gloucestershire
✨Tip Number 1
Familiarise yourself with the Low Income Family Tracker (LIFT) platform. Understanding how it works and its impact on identifying households in need will give you a significant edge during interviews.
✨Tip Number 2
Network with professionals in the public sector, especially those involved in benefits administration. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare to discuss your experience in assessing complex situations. Think of specific examples where you've successfully navigated challenges, as this will demonstrate your problem-solving skills.
✨Tip Number 4
Research Publica Group Ltd and their approach to customer-focused services. Showing that you understand their mission and values will help you stand out as a candidate who aligns with their goals.
We think you need these skills to ace Benefit LIFT Officer in Coleford, Gloucestershire
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Benefit LIFT Officer position. Highlight key skills such as customer relationship building and experience in assessing complex situations.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly outline how your skills, knowledge, and experience align with the criteria mentioned in the job description. Use specific examples to demonstrate your qualifications.
Tailor Your CV: Ensure your CV is tailored to the role. Emphasise relevant experience and qualifications, particularly those that relate to assessing eligibility and processing claims. Keep it concise and focused.
Express Your Motivation: In your application, explain why you want to work for Publica Group Ltd. Share what aspects of the organisation resonate with you and how you can contribute to their mission of transforming local services.
How to prepare for a job interview at Publica Group Ltd
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Benefit LIFT Officer. Be prepared to discuss how your skills and experiences align with the role, especially in assessing eligibility and processing claims.
✨Showcase Your Customer Relationship Skills
Since the role involves building relationships with customers and stakeholders, think of examples from your past experiences where you've successfully managed customer interactions, especially in challenging situations. This will demonstrate your ability to remain calm and confident.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenario-based questions where you might need to resolve complex issues or negotiate with difficult customers. Practising these scenarios can help you articulate your thought process during the interview.
✨Express Your Passion for Community Support
Publica is focused on making a real difference in the community. Be ready to share why you are passionate about helping vulnerable residents and how you can contribute to their mission. This personal connection can set you apart from other candidates.
