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- Tasks: Manage billing, collections, and financial records to support local communities.
- Company: Publica is a forward-thinking local government organisation focused on improving service delivery.
- Benefits: Enjoy flexible working, 27 days annual leave, health cash plan, and employee assistance programmes.
- Why this job: Make a real impact in your community while developing valuable financial skills in a supportive environment.
- Qualifications: NVQ Level 1 or GCSEs in Maths & English; strong attention to detail and customer service skills required.
- Other info: This role includes a 9-month maternity contract with potential for additional hours and travel.
The predicted salary is between 20400 - 21200 £ per year.
£24,441 - £26,591 per annum, 37 hours per week
9 months maternity contract
Cheltenham
Are you detail-oriented, organised, and passionate about delivering exceptional financial support? Join Publica as an Accounts Receivable Officer and play a key role in supporting local communities through our finance team.
About the role
As an Accounts Receivable Officer, you'll ensure accurate and timely billing, collection, and recovery of sundry debts for our clients. Your work will directly support essential public services and ensure financial efficiency.
Key responsibilities include:
- Processing invoices and recording payments accurately and promptly
- Handling queries and following up to resolution
- Maintaining accurate financial records and data
- Supporting customers with professionalism and integrity
- Escalating issues that may affect service delivery
You will need:
- Qualifications equivalent to NVQ Level 1 or GCSEs in Maths & English
- High attention to detail and accuracy under pressure
- Strong customer service skills and a 'can do' attitude
- Ability to manage tight deadlines and maintain confidentiality
- Great communication skills and the ability to build positive working relationships
Special conditions:
- Ability to travel
- There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business
- You will be expected to work reasonable additional hours in line with the needs of the service
For more information about this role please see the Job Description/Person Specification.
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is a unique place to work - we are a local government organisation with a twist! Publica wants to transform the way local services are delivered. To help do this we have started to fundamentally rethink the way we design our services in the digital era so that Publica is a customer-focused organisation driven by real user needs.
What can we do for you:
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a Health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
To apply for this position please click on "apply now" within this page and submit your CV and supporting statement. Please tell us about your skills, knowledge, qualifications, experience and how they meet the criteria listed above and in the job description/person specification. It's important that we're a good fit for each other, so let us know what's important to you and why you want to work for Publica Group Ltd.
Your application will not be considered if you have not provided a supporting statement, in addition to your CV.
Accredited of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy/ies - Please state this within your covering statement or in a separate email. Safer recruitment practices are applied to all job vacancies. Successful candidates will be required to complete a pre-employment medical questionnaire; provide references; proof of identity; nationality and immigration status; three years' employment or education history (if applicable) and, in some cases, verification of criminal record.
Accounts Receivable Officer in Cheltenham employer: Publica Group Ltd
Contact Detail:
Publica Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accounts Receivable Officer in Cheltenham
✨Tip Number 1
Familiarise yourself with the local government structure and the specific services provided by Publica. Understanding how your role as an Accounts Receivable Officer fits into the bigger picture can help you articulate your passion for supporting local communities during interviews.
✨Tip Number 2
Brush up on your customer service skills, as this role requires strong communication and relationship-building abilities. Consider preparing examples of how you've successfully handled customer queries or resolved issues in previous roles to demonstrate your capability.
✨Tip Number 3
Highlight your attention to detail and ability to work under pressure. Think of specific instances where you've managed tight deadlines or maintained accuracy in your work, as these are crucial traits for the Accounts Receivable Officer position.
✨Tip Number 4
Network with current or former employees of Publica, if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and tailoring your approach to fit their values.
We think you need these skills to ace Accounts Receivable Officer in Cheltenham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Accounts Receivable Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Strong Supporting Statement: Your supporting statement is crucial. Clearly outline your skills, knowledge, and experience that meet the criteria listed in the job description. Use specific examples to demonstrate your attention to detail, customer service skills, and ability to manage tight deadlines.
Highlight Relevant Qualifications: Make sure to mention any relevant qualifications, such as NVQ Level 1 or GCSEs in Maths and English. If you have additional certifications or training related to finance or customer service, include those as well.
Proofread Your Application: Before submitting, thoroughly proofread your CV and supporting statement for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role.
How to prepare for a job interview at Publica Group Ltd
✨Showcase Your Attention to Detail
As an Accounts Receivable Officer, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped prevent errors or improved processes.
✨Demonstrate Strong Customer Service Skills
This role requires excellent customer service abilities. Think of instances where you successfully resolved customer queries or complaints, and be ready to share these stories during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle tight deadlines or challenging situations. Practise responses to scenarios related to billing, collections, or maintaining financial records to show your problem-solving skills.
✨Express Your Passion for Community Support
Publica is focused on supporting local communities. Share your motivations for wanting to work in a role that contributes to public services, and how your values align with their mission.
