At a Glance
- Tasks: Assist with admin tasks, customer enquiries, and support various teams.
- Company: Join Publica Group Ltd, transforming local services for communities.
- Benefits: Flexible hours, 27 days leave, health cash plan, and pension scheme.
- Other info: Agile working environment with great career growth opportunities.
- Why this job: Make a real difference while developing valuable skills in a supportive team.
- Qualifications: GCSE Maths and English or NVQ Level 1; enjoy working with people.
The predicted salary is between 20000 - 25000 £ per year.
Looking for a role where no two days are the same? Want to develop valuable skills while making a real difference to local communities? We're looking for a Service Support Assistant to join our team in Witney. This is a fantastic opportunity for someone who enjoys working with people, staying organised, and being part of a supportive team.
Day‑to‑Day Tasks
- Handling a variety of administrative tasks and keeping records up to date
- Responding to customer enquiries by phone, email and in person
- Processing purchase orders and invoices
- Directing enquiries to the right teams
- Supporting colleagues across different departments when needed
- Helping ensure services run smoothly and efficiently
Qualifications and Experience
- Has qualifications equivalent to GCSE Maths and English (or NVQ Level 1)
- Enjoys working with people and building positive relationships
- Can manage their workload and meet deadlines
- Is adaptable and willing to learn
Working Hours
This role is 26 hours per week. Your hours can be arranged flexibly, but will need to follow a consistent weekly pattern Monday to Friday, such as mornings or afternoons each day.
Special Conditions
- There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business
- Full UK Driving Licence and access to a vehicle for work purposes
- BPSS Check
Closing Date: Sunday 26th July
Interview Date: Tuesday 4th August in our Witney/Woodgreen offices
Benefits
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
About Us
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services. Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities. Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer‑focused organisation driven by real user needs.
Service Support Assistant in Witney employer: Publica Group Limited
Publica Group Ltd is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work environment where you can make a meaningful impact on the local community and environment. With flexible working arrangements, generous leave policies, and a strong commitment to employee support through initiatives like the Employee Assistance Programme and health cash plans, Publica fosters a culture of collaboration and innovation. Join us in a role that not only challenges you but also allows you to contribute to the betterment of public services while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Assistant in Witney
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Publica Group Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Publica Group Limited and let us see your personality shine through!
We think you need these skills to ace Service Support Assistant in Witney
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Publica Group Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Publica Group Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Publica Group Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Publica Group Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Publica Group Limited will surely appreciate.
