At a Glance
- Tasks: Support individuals in temporary accommodation and help them transition to permanent housing.
- Company: Join Publica Group Ltd, a forward-thinking organisation transforming local services.
- Benefits: Flexible working, generous leave, health cash plan, and employee assistance programme.
- Other info: Agile work environment with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Strong communication skills and a positive attitude; no prior housing experience needed.
The predicted salary is between 25600 - 29523 £ per year.
Housing Solutions - Accommodation Coordinator
We’re excited to be recruiting for two new positions within our Housing Solutions team – a fantastic opportunity to start or develop your career in housing while making a real difference to people’s lives.
Location: Witney (including various travel to our temporary accommodation locations). Hours: 25 hours per week (flexible). Salary: £25,600 – £29,523 per annum (pro rata).
About The Role
This is not just an administrative role; it’s about supporting people at a key moment in their lives and helping services run smoothly behind the scenes.
As a Housing Solutions Accommodation Coordinator, you’ll work across temporary accommodation settings, supporting both customers and the wider Housing Solutions team to deliver practical, person‑centred outcomes.
Responsibilities
- Meet and support customers, including those in vulnerable situations.
- Carry out room checks to ensure safety, welfare and appropriate use of accommodation.
- Support customers with benefit checks, applications and prepare them for move‑on to permanent housing.
- Update systems and maintain accurate records.
- Carry out visits to other accommodation settings such as hostels, hotels and B&Bs.
- Report maintenance issues and monitor accommodation standards.
- Work with partner services such as mental health, domestic abuse and support organisations.
- Attend meetings and take notes/minutes as required with Supervisors.
- Support the wider team with administrative and coordination activities.
Qualifications
- Strong communication skills and confidence working with a range of people.
- Ability to remain calm and professional in challenging situations.
- A positive, enthusiastic and flexible approach.
- Good IT skills and the ability to learn systems quickly.
- Ability to manage your time and workload effectively.
- Awareness of safeguarding and risk, or willingness to learn.
- GCSE English and Maths (Grade C/4 or above, or equivalent).
- A current driving licence and the ability to meet the travelling needs of the role.
No previous housing experience is required.
- Special Conditions
- Travel to different accommodation locations.
- Full UK driving licence and access to a vehicle is essential.
- Work involves working with vulnerable individuals.
- BPSS and a DBS check will be required.
Benefits
- Agile working allowing a mix of home and office working.
- Flexible working arrangements (depending on the role).
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice.
- Health cash plan giving you cash back on health, dental and eye care.
- Pension scheme with a good employer contribution of up to 7% of your earnings.
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues.
- Cycle to work scheme.
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars.
- Generous sickness cover above statutory entitlements.
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury.
- Life assurance, currently four times your annual salary.
About Us
You will be employed by Publica Group Ltd, which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer‑focused organisation driven by real user needs.
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Housing Solutions - Accommodation Coordinator in Witney employer: Publica Group Limited
Publica Group Ltd is an exceptional employer, offering a unique opportunity to make a meaningful impact in the community while developing your career in housing solutions. With a flexible working environment in Witney, generous benefits including 27 days of annual leave, a health cash plan, and a supportive work culture focused on employee well-being and growth, you will thrive in a role that truly makes a difference in people's lives.
