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For Companies At a Glance
- Tasks: Shape housing standards and support tenants while ensuring compliance with new rental laws.
- Company: Join a forward-thinking organisation dedicated to improving housing conditions.
- Benefits: Flexible working, 27 days leave, health cash plan, and generous pension contributions.
- Other info: Agile working environment with excellent career development opportunities.
- Why this job: Make a real difference in people's lives and promote fair housing standards.
- Qualifications: Experience in housing or tenancy management and strong knowledge of housing legislation.
The predicted salary is between 35547 - 37078 £ per year.
About the role
Are you passionate about housing standards, tenant rights, and making a real difference in people’s lives? We’re introducing an exciting new Tenancy Relations Officer role in response to recent changes in rental legislation creating a unique opportunity to shape how these new standards are delivered in practice. This is more than just a job, it’s a chance to be at the forefront of improving conditions for renters while working in a flexible, supportive environment.
As a Tenancy Relations Officer, you’ll play a key role in ensuring compliance with new rental laws, supporting tenants and landlords, and promoting fair and safe housing standards across the community. You’ll investigate complaints, provide expert guidance, and work collaboratively with internal teams and external partners to resolve tenancy issues effectively and proactively.
We’re seeking someone with strong knowledge of housing legislation and a genuine interest in tenant welfare. You might come from a background in:
- Housing or tenancy management
- Legal or regulatory services
- Estate agency or property management
Your ability to interpret legislation, communicate clearly, and manage sensitive situations will be essential. The successful candidate will be required to travel across the three districts, with opportunities for flexible and home working to support a healthy work–life balance.
You will need:
- A minimum qualification equivalent to NVQ level 3 or A level.
- Relevant experience in a housing field and landlord tenant relations.
- Knowledge and experience in assessing complex situations and carrying out inspections.
- Able to effectively manage and prioritise workloads, in pressurised situations.
- Ability to remain calm and confident when dealing with challenging customers and environments.
Key Responsibilities
- Lead on tenancy relations and enforcement under the Renters’ Rights Act 2025.
- Investigate cases of harassment and illegal eviction, taking legal action where appropriate.
- Contribute to and implement policies and procedures to improve private sector housing standards.
- Provide expert advice to Housing Options teams to help sustain tenancies and prevent homelessness.
- Inspect properties and assess complex housing situations.
- Deliver training and guidance to landlords, tenants, colleagues, and partner agencies.
- Manage casework and investigations through to resolution.
Special Conditions
- Ability to travel.
What we can do for you
- Agile working allowing a mix of home and office working.
- Flexible working arrangements (depending on the role).
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice.
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care.
- Pension scheme with a good employer contribution of up to 7% of your earnings.
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues.
- Cycle to work scheme.
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars.
- Generous sickness cover above statutory entitlements.
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury.
- Life assurance, currently four times your annual salary.
Tenancy Relations Officer employer: Publica Group Limited
Contact Detail:
Publica Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Relations Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can give you a leg up.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and tenant rights. Be ready to discuss real-life scenarios where you've handled complex situations or resolved conflicts. Show them you’re the go-to person for tenancy relations!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Use our website to find roles that excite you and match your skills. Tailor your approach to show how you can make a difference in their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Relations Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Tenancy Relations Officer role. Highlight your experience in housing legislation and tenant welfare, as this will show us you’re the right fit for the job.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved housing management or legal services. We want to see how your background aligns with the responsibilities of investigating complaints and supporting tenants.
Be Clear and Concise: Use straightforward language in your application. We appreciate clarity, especially when it comes to your understanding of complex housing situations and legislation. Keep it professional but friendly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Publica Group Limited
✨Know Your Legislation
Brush up on the latest housing legislation, especially the Renters’ Rights Act 2025. Being able to discuss specific laws and how they impact tenants and landlords will show your expertise and passion for the role.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated complex information in previous roles. This could be through training sessions or resolving disputes. Clear communication is key in this position, so demonstrate your ability to convey important messages.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to assess complex situations and come up with solutions. Be ready to share these experiences during the interview, as they'll want to see how you handle challenging cases and manage sensitive situations.
✨Emphasise Your Passion for Tenant Welfare
Express your genuine interest in improving housing standards and tenant rights. Share any relevant experiences or initiatives you've been involved in that highlight your commitment to making a difference in people's lives.