At a Glance
- Tasks: Support essential public services and ensure smooth operations for the community.
- Company: Join Publica Group Ltd, transforming local services with a customer-focused approach.
- Benefits: Flexible working, 27 days annual leave, health cash plan, and generous pension contributions.
- Other info: Dynamic office environment with opportunities for career growth and community impact.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: NVQ level 1 or GCSE in Maths and English, strong IT skills, and good communication.
Looking for a role where no two days are the same? Want to develop valuable skills while making a real difference to local communities? We're looking for a Service Support Assistant to join our team in Witney.
This is a fantastic opportunity for someone who enjoys working with people, staying organised, and being part of a supportive team.
Day‑to‑Day Tasks
- Handling a variety of administrative tasks and keeping records up to date
- Responding to customer enquiries by phone, email and in person
- Processing purchase orders and invoices
- Directing enquiries to the right teams
- Supporting colleagues across different departments when needed
- Helping ensure services run smoothly and efficiently
Qualifications and Experience
- Has qualifications equivalent to GCSE Maths and English (or NVQ Level 1)
- Enjoys working with people and building positive relationships
- Can manage their workload and meet deadlines
- Is adaptable and willing to learn
Working Hours
This role is 26 hours per week. Your hours can be arranged flexibly, but will need to follow a consistent weekly pattern Monday to Friday, such as mornings or afternoons each day.
Special Conditions
- There may be a requirement to work at other Publica Group (Support) Ltd and/or client locations to meet the needs of the business
- Full UK Driving Licence and access to a vehicle for work purposes
- BPSS Check
Closing Date: Sunday 26th July
Interview Date: Tuesday 4th August in our Witney/Woodgreen offices
Benefits
- Agile working allowing a mix of home and office working
- Flexible working arrangements (depending on the role)
- 27 days paid annual leave (pro rata if you are working part time) plus bank holidays and an extra two volunteering days off a year for you to support a charity of your choice
- Renewed again for another year there is a health cash plan giving you cash back on health, dental and eye care
- Pension scheme with a good employer contribution of up to 7% of your earnings
- Employee Assistance Programme 24/7, providing positive, preventative and supportive advice and counselling to deal with everyday events and issues
- Cycle to work scheme
- Salary sacrifice car lease scheme with significant tax and NI savings to be made on electric cars
- Generous sickness cover above statutory entitlements
- Additional income protection, covering 50% of your salary for potentially a further five years if you are unable to work due to sickness or injury
- Life assurance, currently four times your annual salary
Watch our new 'What is Publica' video to see why it's great to join us!
About Us
You will be employed by Publica Group Ltd which was created by four partner Councils (West Oxfordshire District Council, Cotswold District Council, Cheltenham Borough Council and Forest of Dean District Council) to deliver more efficient and improved services.
Publica is committed to meeting its statutory and moral duties to safeguard and promote the welfare of children, young people under 18 years of age and adults at risk who are the recipients of its services and/or activities.
Publica is a unique place to work, established to transform the way local services are delivered, fundamentally rethinking the way our services are designed and delivered in a digital era, making us a customer‑focused organisation driven by real user needs.
#J-18808-LjbffrService Support Assistant in Cirencester employer: Publica Group Limited
Publica Group Ltd is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work environment where you can make a meaningful impact on the local community and environment. With flexible working arrangements, generous leave policies, and a strong commitment to employee support through initiatives like the Employee Assistance Programme and health cash plans, Publica fosters a culture of collaboration and innovation. Join us in a role that not only challenges you but also allows you to contribute to the betterment of public services while enjoying a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Assistant in Cirencester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Publica Group Ltd. Understand their values and how they deliver services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration and customer service. Think about examples from your past experiences that showcase your organisational skills and ability to support key services.
✨Tip Number 3
Dress the part! Even though it’s an office-based role, first impressions matter. Make sure you look professional and feel confident. It shows you take the opportunity seriously and are ready to contribute positively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Support Assistant in Cirencester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Service Support Assistant. We want to see how you can support our Resident Services Group, so don’t hold back on showcasing your relevant experience!
Show Off Your Organisational Skills:As an organised and detail-oriented Administrator, it’s crucial to demonstrate your ability to manage resources effectively. Use examples from your past roles to illustrate how you’ve kept things running smoothly and efficiently.
Communicate Clearly:We love a natural and engaging style of communication! Make sure your written application reflects this. Keep it clear, concise, and friendly – we want to get a sense of your personality as well as your qualifications.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Publica Group Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Support Assistant. Familiarise yourself with the key public services you'll be supporting, like Housing and Customer Services. This will help you demonstrate your enthusiasm and show that you're ready to contribute positively.
✨Showcase Your Organisational Skills
As an organised and detail-oriented Administrator, it's crucial to highlight your organisational skills during the interview. Prepare examples of how you've managed resources or projects in the past, and be ready to discuss how you prioritise tasks to ensure smooth service delivery.
✨Communicate Effectively
Since this role requires a natural and engaging style of communication, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers, especially when discussing past experiences. This will help you convey your points effectively and keep the interviewer engaged.
✨Be Ready for Flexibility Questions
Given the need for flexibility in this role, prepare to discuss how you've adapted to changing circumstances in previous jobs. Share specific examples where you’ve had to adjust your approach or work hours to meet service needs, showing that you're self-motivated and ready to go the extra mile.
